Group Manager

You will be joining the Data Solutions Technology team, whose goal is to provide a competitive advantage to the business by delivering high-quality, innovative, and cost-effective reference data technology solutions. The team aims to meet the needs of the business, clients, regulators, and stakeholders effectively. **Key Responsibilities:** - Lead a team of professionals and manage complex and critical disciplinary areas. - Improve the service level provided to end-users and guide development teams on application stability. - Manage vendor relationships and implement frameworks for managing capacity and latency. - Drive cost reductions and efficiencies across supported portfolios. - Participate in business review meetings and ensure adherence to support process standards. **Qualifications Required:** - At least 15 years of experience in Application Production Support, with 5+ years in a strategic role. - Deep expertise in Big Data platforms such as Hadoop, Spark, Kafka, and Hive. - Proven track record in driving stability, resiliency, and automation initiatives. - Post-graduation in a relevant field is preferred. - Senior-level experience in Apps Support with people management skills. - Excellent communication skills, stakeholder management experience, and project management skills. - Capacity planning/forecasting exposure. - Bachelors/University degree required, Masters degree preferred. - Skills in Application Production Support, Big Data Platforms, Grafana, and ITRS Geneos. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi.,