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Group Leader

Group Leader

Wipro

4 - 7 years

11 - 15 Lacs

hyderabad

Posted:4 days ago| Platform:

Apply

Skills Required

forecasting bpo team management people management customer service sla analytical skills customer satisfaction leadership skills design leadership non voice digital transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Position: Group Leader
Wipro Band: B2
Voice/ Non-Voice: Non-Voice
Shift: 24*7
Qualification: Graduate
Experience: 4 to 7 years
Experience Breakup: BPO (Lidar/ Labelling exp)
Essential Hiring
Skills:

?¢ LIDAR labeling experience is must. ?¢ Work direction and development for a team of associates ?¢ Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production. ?¢ Provide performance feedback to the associates as and when needed / Conduct weekly reviews of individuals and teams ?¢ Assume administrative responsibilities in the absence of the operation manager Responsibilities:
?¢ Need to handle a span size of 45-50 HC ?¢ Good Interpersonal & people management skills with good problem-solving approach. ?¢ Excellent verbal & written communication & presentation skills ?¢ Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction ?¢ Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills ?¢ Ability to exercise managerial judgment and perform as a mentor ?¢ Leadership skills / Team Management Skills ?¢ Knowledge of Client and end user requirement (Before starting floor management). ?¢ Basic understanding and ability to trouble shoot issues and implement change as needed ?¢ Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS ?¢ Ability to drive results against SLA performance indicators
Languages English (Read/Write/Speak)
Nationality Indian
Delivery Location Hyderabad

Mandatory
Skills:

Customer Service(Product&Service) .
Experience3-5 Years .

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Group Leader