Group Leader / Sr. Manager - Digital Transformation

Candidate Role & Responsibilities:

12+ years of experience in Digital Transformation & Lean Six Sigma Master Black Belt Certified Comprehensive understanding of Business Process Outsourcing services & associated channels

Exposure to drive complex improvement / transformation projects across multiple accounts/domains

Experience in assessing clients strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change Demonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action steps Proficiency in project management and statistical analysis systems like MS Project, Minitab etc.

Self-motivated and ability to work both independently and as part of the team Organized person with attention to details, able to work simultaneously on different tasks

Good interpersonal, facilitation and presentation skills Data-centric quantitative, analytical skills and PC proficiency (Excel) Problem Solving Approach including logical, systems-oriented mindset

Change Orientation Ability to embrace to changes quickly

Expertise in conducting automation process discoveries will be an added advantage

Lead / support improvement initiatives that positively impact Client satisfaction & business profitability Lead & mentor a group of Black Belts and Transformation resources

Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability & Solving business problems through innovative & sustainable solutions

Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation

Interfacing with leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations

Contact Person - Devikala D

Email - devikala@gojobs.biz