Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Process & TAT Management

  • Ensure turnaround time (TAT) is maintained for all assigned processes
  • Work closely with Team Leads (TL) for constant process review and improvement
  • Anticipate potential issues and plan corrective actions proactively

Reporting & MIS

  • Maintain and circulate reports in a timely manner as specified by Manager/Head Office
  • Provide necessary and timely data to MIS Executive/Manager for organizational reporting
  • Monitor and act on reports from the QC team to align or improve processes

Team & Attendance Management

  • Oversee attendance and productivity of all processes under responsibility
  • Manage team morale and motivate employees to deliver their best
  • Ensure team adheres to organizational work ethics and standards

Training & Recruitment Support

  • Support manpower planning and recruitment processes
  • Train and guide TLs to implement structured training for all executives

Housekeeping & Process Compliance

  • Oversee housekeeping for applicable processes to ensure smooth workflow
  • Ensure processes comply with organizational policies and quality standards

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