GN – Public Services –Data & AI – Consultant

Job Description Template

Job Title – Manager – Public Services - Data & AI

Level : 09 Consultant

Location: Bengaluru / Gurugram/Mumbai

Must have skills:

• Data & AI / GenAI Strategy development and deployment and large-scale transformation roadmaps for global public sector clients
• Experience in collaborating with Data & AI / GenAI teams for data fluency and delivering for product/solutions roadmap (including Data Scientists / AI Engineers / Responsible AI practitioners
• Designing and implementing public sector digital platforms and citizen experience solutions aligned with Data & AI / GenAI strategy of public sector clients
• Experience with Data & AI / GenAI Strategy design, solutions, benchmarking, best practices, and implementation

• Experience with key data providers (such as Snowflake, Databricks, AWS Sagemaker/Bedrock, GCP AI Platform/Vertex AI, and Azure)
• Experience with GenAI frameworks and approach for deployment and an understanding of model development, deployment, optimization, evaluation
• Experience with solutions involving Supervised / Unsupervised Learning, Deep Learning Applications, Reinforcement Learning, Model Interpretability, and Model Explainability Techniques
• Experience with solutions involving Content Generation, Language Translation and Localization, Chatbot Development, Text Summarization and Analysis, Multimodal Content Creation

Good to have skills:

• Knowledge & experience in Public Sector verticals including Social Services, Healthcare, Education, Postal Services, Revenue, Border, Defense or related sectors in the Private Sector
• Creation of Strategic Vision & Roadmap, Data Readiness & Maturity Assessments, Value Assessments, Use-Case Prioritization plans, Ethics/Policy/Governance POVs, Targeting Operating Model & Design, Blueprinting & Solution Architecture, Change Management & Training Plans, Costing for AI deployment & model training/applications
• Policy formulation and regulatory compliance for Data & AI / GenAI.

Job Summary:
The Accenture Public Services Strategy team is seeking a highly skilled and innovative Public Sector Strategy Manager. This role is pivotal in driving the Data & AI / GenAI agenda, enhancing data infrastructure, and developing Data & AI / GenAI solutions to improve public services. The ideal candidate will have a background in digital government initiatives with a sectoral/functional focus, and a passion for public service. Roles & Responsibilities:

Public Sector Data & AI / Gen AI Strategy

• Develop and implement a comprehensive Data & AI / GenAI strategy aligned with governmental objectives and public sector needs.
• Designing and implementing Data Platforms / AI Platforms, personalization frameworks and customer experience solutions
• Identify and leverage emerging Data & AI / GenAI technologies to enhance digital service delivery and citizen engagement
• Conversant with product backlogs, user requirement gathering, developing user personas, service journey, wireframes, UI/UX etc. with a sector/functional focus
• Promote Data & AI / GenAI literacy and culture within the organization and across public services.
• Measure and report on the effectiveness of Data & AI / GenAI initiatives and suggest improvements.

Professional & Technical Skills:

• Data & AI / GenAI Strategy Design and Implementation

• Digital Product Strategy
• Data & AI / GenAI Solutions
• Data & AI / GenAI Frameworks for deployment

• Data & AI / GenAI Benchmarking, best practices, and implementation
• Operating Model Design
• Creation of Strategic Vision & Roadmap
• Data Readiness & Maturity Assessments
• Value Assessments
• Use-Case Prioritization plans
• Targeting Operating Model & Design
• Blueprinting & Solution Architecture
• Change Management & Training Plans
• Cost Analysis for AI deployment & model training/applications

About Our Company | Accenture

Experience: Minimum 3-6 year(s) of experience is required

Educational Qualification:

• Bachelor’s degree in information technology, computer science, or a related field.
• MBA or a postgraduate degree from a Tier 1 B-School with rich experience in building Data & AI / GenAI strategy and working with public sector clients.