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Global Service Desk Analyst

Global Service Desk Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Apex Group

2 - 3 years

6 - 10 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

xendesktop xenapp microsoft azure aws itil cleaning citrix xendesktop citrix xenapp vmware networking housekeeping customer support servicenow desktop service desk active directory microsoft windows hospitality vdi citrix xenserver

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Experience and skills

2-3 years experiencein a computer related support or and IT operationalenvironment.

A recognised third levelqualification in a computer relateddiscipline.

One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10);

Goodwritten and communication skills inEnglish.

Experience with documentation and improving SOPs and other processdocuments.

Good customer focus, and excellent time-keeping is a key requirement of therole.

Good interpersonal skills, with a focus on listening and questioningskills.

Goodproblem-solvingabilities and ability to work under own initiative;

Maintain adequate knowledge of operating systems and application software in use inApex.

Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement.

Experience with configuring and supporting any version of Windows Desktop (7, 8,10);

Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS.

Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365.

GoodExperienceinactivedirectory,UserManagement.

Customer support experiencein Global Service Deskoncall.

Some basis experience with supporting physical networking is desirable but notessential.

Experiencewith TicketTool,Fresh Service , Service Now (SNOW).

24/7 Work.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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Apex Group

Financial Services

London

Over 5,000 Employees

1237 Jobs

Key People

Peter Hughes

Founder and CEO
John B. McCarthy

Chief Financial Officer
Lillian Wong

Head of Corporate Development

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Global Service Desk Analyst