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3.0 - 5.0 years

4 - 8 Lacs

mumbai

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Linux Admin. Experience: 3-5 Years.

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1.0 - 5.0 years

3 - 7 Lacs

noida

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Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks actions performed whenever necessary Work towards automating tasks wherever possible Knowledge, Skills and Abilities Bachelor s degree (Any Stream) or diploma education.

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2.0 - 5.0 years

5 - 9 Lacs

pune

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About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education The Virtual Desktop Operations team within Barclays Collaboration Services fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aim to pro-actively improve the environment through monitoring and automation, and so ensure Service Operations continue to underpin the growth of the business as a whole.Purpose of role:To provide 24*7 supports to internal & external users. Manage Multiple Citrix farms and VDI. Managing multiple Citrix XenApp and XenDesktop/VDI farms (monitoring, housekeeping, changing, app releasing and many other BAU tasks)Developing and integrating of key technology solutionsKey AccountabilitiesManage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics. Manage Remote Desktop PC deployment, Configuration and TroubleshootingMonitoring the performance of Citrix components to maintain the consistent user experience Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently Analyse incidents, identify root causes and provide solutions for system issues.Analyse existing workloads and implement automations where possibleAssist other line technicians with support issues where required and mentor them where necessary Provide technical support and advice to usersCompose required service\support documentationUnderstanding of the security protocols within the banking environmentAssists in integrating, configuring and testing infrastructure solutions provided by EngineeringTake direction from Engineers and Senior Engineers in all areas of system support and system performanceEnsures quality and efficiencies in implementation and maintenance of systemsBroad understanding of BCM/DR related activities within the serviceCapacity Planning and MonitoringPerson SpecificationStrong broad and current technology knowledge acquired in enterprise scale infrastructure organization.Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront etc.Skills and Experience of managing Citrix Cloud and on prem environmentExperience of manging Azure VDI deploymentExperience of managing large scale VDI/RPC deploymentsExperience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Experience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Knowledge of Ivanti products in enterprises.Familiarity with enterprise software deployment products.Demonstrated understanding of desktop virtualization concepts.Awareness of application virtualization and application streaming concepts.Familiarity with diverse hardware platformsA track record of working within a services/support organization and familiarity.Understanding of Remote Support Solutions.Experience of working with global enterprise support teams.A confident and motivated person, with demonstrable experience working in a challenging / high pressure environment.Experience of working within a truly global organization, and the challenges that brings (time zone, culture, etc.).Can demonstrate experience in managing a variety of improvement streams.A proven track history of manipulation of large amounts of raw data and the ability to represent this to senior stakeholders in a clear and succinct manner.Strong communication and senior management presentation skills. Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

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4.0 - 8.0 years

11 - 14 Lacs

bengaluru

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Strong troubleshooting, analytical, problem-solving, and conceptual skills. Strong customer focus and understanding of client expectations. Good communication skills and team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams. 7+ years of Packaging experience in Flexera AdminStudio, Windows Application Virtualization Offerings like Microsoft App-v, Citrix XenApp, Microsoft Intune etc Experience in application compatibility testing and remediation Experience in scripting languages like VB script, batch script, PowerShell Good knowledge of Application Package distribution tools (SCCM 2007/2012,Altiris) Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, testing, reporting and deployment Keywords : Admin Studio,MSIX Packaging,troubleshooting,Flexera AdminStudio,Microsoft App-V,Citrix XenApp,Microsoft Intune,application virtualization,application compatibility testing,Application Packaging*

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5.0 - 8.0 years

3 - 6 Lacs

hyderabad

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 5-8 Years .

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3.0 - 5.0 years

4 - 8 Lacs

mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 3-5 Years .

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3.0 - 5.0 years

4 - 8 Lacs

hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 3-5 Years .

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6.0 - 9.0 years

27 - 42 Lacs

pune

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Job Summary COGNIZANT IS LOOKING FOR TEAM LEAD ROLE VDI Citrix Cloud VDI - Citrix VAD 8 to 12 years of experience on administration and troubleshooting of Citrix XenDesktop 7.5 and above Experience on Citirx PVS Should have worked on Updating the Master Image provisioning of VDIs through MCS or PVS. Knowledge on Citrix Netscaler Knowledge on VMware infrastructure. Exposure to ThinClients Expertise in Windows Server 2012 or 2016. Citrix and TS License Management Citrix Certifications will be a plus (CCA) Responsibilities Citrix and TS License Management. Citrix Certifications will be a plus. Have good communication presentation and project management skills. Citrix Certifications will be a plus Handle team leading activates and ensure Client satisfaction. Manage day-to-day support of the Citrix Presentation Server Citrix XenApp Citrix XenDesktop environment. Be able to work in an On Call environment that is global and 245 and be able to pass and receive work for global peers in different time zones Streamlining of processes and procedures ongoing improvements to the environment patching management reporting etc. Citrix Presentation Server Citrix XenApp Citrix XenDesktop environment

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5.0 - 8.0 years

3 - 6 Lacs

mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 5-8 Years.

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3.0 - 5.0 years

4 - 8 Lacs

hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

mumbai

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

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3.0 - 5.0 years

4 - 8 Lacs

hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years.

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4.0 - 7.0 years

7 - 11 Lacs

bengaluru

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Keyskill- Routing , Switching Cisco Nexus, Sdwan Expert Knowledge of LAN switching technologies: STP, Trunking, Ether channel and good understanding of high availability fundamentals (HSRP and VRRP), Good hands-on experience on the load balancing concepts like - LACP, PaGP Good understanding of DHCP, DNS Hands-on experience troubleshooting Cisco ISR routers, switches & Wireless controller, Extreme switches, Infoblox, Silver peak. Strong hands-on work experience with Cisco Nexus 7K, 5K, 2K devices. Cisco ASR, Experience in designing, deploying and troubleshooting VDC, VPC, OTV, Fabric path, FCoE and multi-tenancy in the datacentres. Hands-on experience on Load Balancers (Cisco, Citrix Netscaler) Solving reported request, incidents and network problems of complexity Troubleshooting network link/device hardware/configuration issues, isolating the problem, fixing the problem Install, configure and support large-scale production and corporate network infrastructure including routers, switches, console servers and equipment's. Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network Very strong Layer 2 & 3 Networking skills solid BGP, IPV4,IPv6, Change management. Troubleshooting the routing protocols like BGP, EIGRP, Static and OSPF and work with the ISPs and internal teams to resolve the issues Experience working on CoS, QoS, WRED and related quality of service parameters Working knowledge on MPLS, Metro Ethernet and Hub & Spoke concepts. knowledge in working with telecom carriers, link issue resolution, telecom circuit provisioning/ issue fixing. Creating new RMA requests through vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting with devices. Location- Bangalore L2 Level of troubleshooting Rotational Shift

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4.0 - 6.0 years

6 - 11 Lacs

bengaluru

Work from Office

1. Knowledge of LAN switching technologies: STP, Trunking, Ether channel 2. Good understanding of high availability fundamentals (HSRP and VRRP) 3. Good understanding of DHCP, DNS 4. Good hands on experience on the load balancing concepts like - LACP, PaGP 5. Knowledge in Cisco ISR routers, switches & Wireless controller, Extreme switches, Infoblox, Silverpeak 6. Hands-on experience on Load Balancers (Cisco, Citrix Netscaler) 7. Working knowledge on MPLS, Metro Ethernet and Hub Spoke concepts. 8. Handling & Monitoring of day to day network operational issues and escalations 9. Monitor and track ticket system, email system and phone for incoming Incidents and Requests, Review ticket answers from underlying support levels, keeping requester informed on request status and progress till closure.

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5.0 - 8.0 years

3 - 6 Lacs

hyderabad

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 5-8 Years . >

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3.0 - 5.0 years

4 - 8 Lacs

hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 3-5 Years . >

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5.0 - 8.0 years

3 - 6 Lacs

hyderabad

Work from Office

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support . Experience: 5-8 Years . >

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3.0 - 5.0 years

3 - 6 Lacs

mumbai

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support .

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5.0 - 8.0 years

6 - 10 Lacs

chennai

Remote

Contract duration- 6 months to 1 year (can be extendable) Responsible for creating new or converting existing automations for Citrix and VDI deployments. Develop automation scripts for configuration management, patching, and compliance. Generate detailed reports related to Citrix environment performance and compliance. Expertise in scripting using PowerShell for automation tasks. Hands-on experience with Ansible for infrastructure automation. Proficient in tools like Citrix Studio, Citrix Director, ControlUp for management and monitoring. Experience working with Citrix, VMware, Nutanix APIs for integration and automation.

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5.0 - 8.0 years

5 - 9 Lacs

pune

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: Citrix NetScaler . Experience: 5-8 Years .

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8.0 - 11.0 years

8 - 12 Lacs

bengaluru

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Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to provide best fit architectural solutions for one or more projects. You would also provide technology consultation and assist in defining scope and sizing of work You would implement solutions, create technology differentiation and leverage partner technologies. Additionally, you would participate in competency development with the objective of ensuring the best-fit and high quality technical solutions. You would be a key contributor in creating thought leadership within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys.If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of architectural design patterns, performance tuning, database and functional designs Hands-on experience in Service Oriented Architecture Ability to lead solution development and delivery for the design solutions Experience in designing high level and low level documents is a plus Good understanding of SDLC is a pre-requisite Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional Requirements: Primary skills:Technology->Network->Juniper,Technology->Network-Firewall_and_Media->Palo Alto,Technology->Network-Load Balancer->Citrix NetScaler Preferred Skills: Technology->Network->Juniper Technology->Network-Firewall_and_Media->Palo Alto Technology->Network-Load Balancer->Citrix NetScaler

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5.0 - 9.0 years

11 - 16 Lacs

gurugram

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The Information Security Engineer configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome. The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations. PERSON SPECIFICATION: Level-appropriate knowledge of and/or professional experience with: The Information Security Engineer has an intermediate knowledge of: Security concepts, principals and technologies Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva On-Pre & Cloud (Incapsula) WAF) Knowledge of common web security vulnerabilities and recommended remediation Configuration and support of Log Management tools (Alert Logic) Configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Palo Alto) Configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler) Knowledge of IPSEC and SSL VPN technologies Troubleshoot network connectivity using industry-standard packet capture tools (Wireshark) Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers Networking concepts and devices (All OSI Layers) Cisco switch configuration, troubleshooting Windows and Linux operating system administration Understanding of public cloud security architectures, best practices, and services Provide guidance on different deployment strategies Maintain up-to-date vendor-related roadmaps and scheduled releases Execute device firmware upgrades across various platforms based on security requirements / feature updates

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1.0 - 4.0 years

3 - 7 Lacs

gurugram

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About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Description:Citrix Engineer with 5 + years of experience and provides high-class troubleshooting and solutions to problems relating to the Citrix platform. The individual maintains and monitors how the Citrix settings and dependencies perform. Also, he/ she offers Citrix support and perform administrative duties relating to the final consumers environment. Finally, the professional ensures that the Citrix servers off-hour upgrades and upkeep, get applied and coordinated. The engineer is responsible for any issues related to applications, network, and storage. The users usually look for a Citrix Engineer when they encounter any problems. It has become mandatory for the engineers to keep themselves updated with the changing technologies.Must Have Skills: Citrix XenApp and Xen-Desktop, PVS and MCS, UPMGood to Have Skills: Azure AVD basic knowledgeJob RequirementsKey ResponsibilitiesManaging the published applications on Citrix Xen-app Managing VDI workloads through Xen-desktop.Publishing application as per the requirement.Deploying Virtual desktops, capacity management for the VDI Platform.Deep technical skills in Machine creation services, Machine catalogs and delivery groups.Patching and vulnerability Management on Citrix servers.Managing the Hypervisor, where VDIs are hosted, VDI patch management, application deployment strategies.In-depth understanding of pooled and streamed Machines.Managing the DB where all Citrix site configurations are stored.Managing Provisioning services. (V-disk configuration, target device MGMT)Experience in doing in place and parallel Citrix infra upgrades.Experience in VDA upgrade via MECM packaging and automation.Experience in upgrading Windows 10 OS and working with application team for compatibility issues and doing end to end troubleshooting.Responsible for incident, change, service request and Problem management.Need to have scripting skills in PowerShell. Technical Experience:Citrix XenApp / Xen-Desktop 1912 CU6 , CVAD 2203Administration of Citrix XenApp SitesStorefront configuration and administrationPVS administration (Creation of golden image, target device management, Troubleshooting)Configuration of Citrix server policies, Load Management and Printers in the sites.Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 1912Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment.In-depth knowledge in dealing with Windows Registry and File Systems.Green field deployment of Citrix and UpgradationMinimum 18 months of experience in managing Citrix Xen-app, Xen-Desktop and PVS administration.Need to have good understanding of ITIL process.Architecting and planning for a Citrix Infra on Azure Platform. Professional Attributes:Take part in 24x7 Shift rotations including Morning, Evening and Night Shifts.Work out of hours, evenings, nights, weekends, bank holidays at reasonable request to perform production changes.Travel to other locations when required.Able to work from home occasionally.Be flexible to work with other platforms.Improve the Knowledge in different and latest technologies. Educational Qualification:Graduate. Qualification 15 years full time education

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5.0 - 9.0 years

5 - 9 Lacs

bengaluru

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Educational Requirements Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional Requirements: Primary skills:Technology->Cloud Platform->Windows Azure,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->Cloud Platform->Azure Core services->Azure Virtual Machines Technology->Server-Virtualization->Citrix XenServer->Citrix

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3.0 - 5.0 years

5 - 9 Lacs

hyderabad

Work from Office

Educational Requirements Bachelor of Engineering,BCA,BTech,MTech,MSc,MCA,BSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional Requirements: Primary skills: Technology->Cloud Platform->Windows Azure, Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->Cloud Platform->Azure Core services->Azure Virtual Machines Technology->Server-Virtualization->Citrix XenServer->Citrix

Posted 1 week ago

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