70 Xenserver Jobs

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ SENIOR SOFTWARE SYSTEMS DESIGNER THE ROLE: We are looking for an experienced, hands-on software development engineer who will work with highly experienced engineers in one of the fastest growing and leading computing technologies for the high-performance CPU/GPU. The Telco Networking SW stack development engineer will be responsible for designing and implementing data plane libraries and networking device drivers especially optimized on the AMD EPYC platform. As a SW development engineer, your responsibilities would be network driver/library design, development, unit testing, design documentation, contributing to open-source project upstream, and performance analysis of software applications including developing software applications for external customers. THE PERSON: As a Telco Network SW Stack Development Engineer, you will be responsible for designing and implementing data plane libraries and networking device drivers, especially optimized on the AMD EPYC platform. In this role, your expertise will be necessary to design, develop, and test network drivers/libraries, contribute to open-source projects, and analyze software application performance. As a member of the team, taking initiative to contribute to project goals and collaborate effectively is expected. KEY RESPONSIBILITIES: Drive technical innovation to improve AMD’s capabilities across product development and validation, including software tools and script development, technical and procedural methodology enhancement, and various internal and cross-functional initiatives. Design and coding C/C++ language on Linux Environment. Design Reference SW stack for Telco virtual SW such as 4G/5G/Packet Core/vRouter/vFirewall/Load Balancer, Data plane implementation using DPDK fastpath or FD.io(VPP). Open-source project upstream contribution for networking application and solution. Developing complex packet processing algorithms and design scalable software architectures that run in virtualized environments while meeting real-time requirements of next generation networks. Network virtualization/container technologies (KVM, libvirt, XenServer, VMware, K8s, Docker) and virtualization acceleration technologies in DPDK, OVS-DPDK, SR-IOV, QUIC, vCDN, vCMTS, etc. Lead collaborative approaches with multiple teams. Mentor others to achieve integrated projects. PREFERRED EXPERIENCE: Programming/scripting skills (e.g., C/C++, Perl, Ruby, Python). L1-L7 Networking protocols, packet processing on multi-core processors and other network applications such as user plane function, micro-service network function implementation, DPI, load-balancer, firewall, NMS, NFV/SDN, and Datacenter networking. Experience with network related open source projects including DPDK, Anuket, FD.io(VPP), FlexRAN, Overlay networks, Contrail vswitch, ONAP, OpenDaylight, OPNFV, etc. Experience with RTOS, preferably RT Linux, Kubernetes, containers, and cloud native architectures. Experience developing Linux device drivers, multi-threaded programming experience or similar real-time embedded applications. x86 CPU core, cache and memory management optimization experience. Detailed oriented; ability to multitask through planning/organizing. Excellent Communication and Presentation skills. ACADEMIC CREDENTIALS: Bachelors or master’s degree in electrical or computer engineering. Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. Show more Show less

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior C++ Software Developer to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment. The Virtualization Backup Team is responsible for integrating Acronis' flagship product, Acronis Backup, with various virtualization platforms to enable seamless backup and restore operations for virtual machines and hypervisor hosts. As part of the Virtualization Backup Team, you will tackle a variety of challenging tasks, including: Gaining in-depth knowledge of VMware ESXi, Hyper-V, Virtuozzo, and other hypervisors to address platform-specific issues. Developing a deep understanding of file system management and parsing (FAT, NTFS, Ext, XFS, ReFS). Analyzing OS boot sequences to ensure cross-platform bootability for virtual machines during backup and restore. Performing integrations with major cloud and virtualization platforms, including Azure, Google Cloud, Oracle Cloud, Amazon Web Services, and XenServer. What You'll Do Develop Acronis product integrations with new virtualization platforms and implement additional virtualization-related features. Troubleshoot and resolve identified issues to ensure seamless performance. Conduct code reviews, implement unit tests, debug, and integrate code efficiently. What You Bring (experience & Qualifications) 4+ years of relevant experience in developing, deploying, monitoring, and debugging highly scalable applications using C++. Proficiency in at least one platform (Windows, Linux) and related development technologies with hands-on experience. Strong understanding of advanced programming concepts, including multi-threading, OS internals, networking, TCP/IP protocols, and IPC mechanisms. Experience with debugging tools such as Xcode, LLDB, GDB, and WinDbg, as well as reverse engineering techniques. Solid system administration skills across Windows, Linux, networks, and file systems. Strong troubleshooting and problem-solving abilities. Knowledge of Python and Golang is a plus. Please submit your CV and application in English Who We Are Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. Show more Show less

Summary about Organization A career in our Advisory Acceleration Center is the natural extension of PwC’s leading global delivery capabilities. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning. You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business. An essential and strategic part of Advisory's multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence. Job Description & Summary PwC’s Hybrid Cloud & Technical Resilience capability helps clients transform their business with innovative technology solutions. It enables organizations to optimize applications and services across various cloud solutions (e.g., public, private, edge, etc.), achieving greater value through innovation while enhancing customer and employee experiences. Responsibilities As a Manager, you'll join a team solving complex business issues, focusing on hybrid cloud solutions and IT system resilience from strategy to execution. This role requires technical knowledge and strong client engagement skills as well as the capability of leading small teams through the delivery lifecycle of projects and programs. PwC Professional responsibilities at this level include but are not limited to: Serve as a trusted advisor to client executives, providing strategic guidance on IT resilience, Disaster Recovery (DR), and Business Continuity (BC). Lead teams in the design and delivery of comprehensive hybrid and multi-cloud and resilience programs that align with clients’ business objectives and risk appetites. Drive innovation by identifying and integrating emerging technologies and practices into client solutions. Foster a collaborative environment where people and technology excel together. Contribute to open discussions with teams, clients, and stakeholders to build trust. Understand basic infrastructure technologies and be eager to learn more. Adhere to the firm's code of ethics and business conduct. Basic Qualifications Job Requirements and Preferences: Minimum Degree Required Bachelor’s degree in Information Technology, Computer Science, Risk Management, or a related field. Minimum Years Of Experience 5-7 years of relevant experience designing and delivering public, private, hybrid, or multi-cloud solutions and migrating applications and services to these hosting environments with a focus on modernization, disaster recovery and resilience. Preferred Qualifications Certification(s) Preferred: Certification(s) from a leading cloud service provider (AWS, Azure, GCP) Certification(s) from a leading on-premises infrastructure provider (VMware, Nutanix Microsoft, RedHat, NetApp, EMC, Cisco, Arista) Certified Business Continuity Professional (CBCP) ITIL Certification Certified Information Systems Security Professional (CISSP) Certified Information Systems Auditor (CISA) AWS or Azure certifications related to resilience or infrastructure Preferred Knowledge/Skills Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas: Demonstrates public, private, hybrid, and multi-cloud Infrastructure experience. (Network, Server, Storage, and Database) discovery, design, build, and migration; Experience with private and public, private, and/or hybrid cloud architectures with migration and infrastructure/application migration modernization experience; Experience in IT resilience, disaster recovery, or technical risk consulting, preferably in a professional services environment; Collaborate with clients to identify critical business functions and their dependencies on IT systems; Provide expert advice on developing IT resilience strategies tailored to client-specific environments and challenges; Lead workshops and training sessions to educate client teams on resilience best practices. Develop and refine Business Continuity Plans (BCPs) that integrate technology resilience considerations; Recommend and configure tools and processes to enhance client resilience capabilities, including backup and recovery solutions; Excellent communication and presentation skills, with the ability to translate technical details into business value for clients; and, Strong organizational and project management skills in a fast-paced environment. Demonstrates abilities and/or success in one or many of the following areas: Architectural and / or engineering exposure to Windows, Linux, UNIX, VMware ESXi, Hyper-V, XenServer, Oracle DB, SQL Server, IIS Server, SAN, NAS, and other on-premises hosting technologies; Workload migration and automation toolsets (CloudEndure, Azure, Turbonomics, Python, TerraForm, etc.); Strong knowledge of IT infrastructure (e.g., cloud systems, networks, and cybersecurity); Experience with resilience tools, such as disaster recovery as a service (DRaaS), backup platforms, or monitoring solutions; and, Familiarity with risk management frameworks (e.g., ISO 22301, ISO 27001, NIST, ITIL). Travel Requirements 50% Show more Show less

Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

Greetings from Euclid!! We are Hiring!!!!! Role: Specialist Systems Engineer - Citrix Administrator Job Description: Roles : L2 & L3 Experience : 5- 7 Years & 7-9 Years Skills : Citrix Admin + Net Scaler Location : Bangalore Profile Spl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks. Responsible for handling Incident and Request Management. Participate in Change and Problem Management Monitor the infra proactively and fix it even before user's report it. Provide support for L1 engineers for incident investigation, diagnosis and resolution. • Ensure resolution of most of the incidents and service requests. Provide input to Level 3/4 for problem management and resolution of major or elevated incidents. Provide required inputs to stakeholders involved in case of critical incidents like outages. • Raise change requests where required. Implement Standard and minor changes. Ensure ITIL compliance for all incidents and service calls • Ensure KPI compliance for all incidents and service calls Administration of XenApp 7.15 and above • Support Virtual Desktop Infrastructure hosted on XenDesktop Maintain Citrix XenApp, VDIs and other core Citrix Components Administration of Ivanti User Workspace Manager. Application installation, publication in CITRIX environnent Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools. Basic Troubleshooting of Windows Server 2012 and 2016 Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? ? ? ? Mandatory Skills: Desktop Support. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports. ? ? ? ? Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ? _x000D_ ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Overview The Workspace Mac Engineer will be part of the End User Engineering team responsible for designing and supporting the firm’s Desktop Workspace across physical, virtual, and cloud platforms. This role focuses on engineering and supporting the macOS ecosystem while ensuring seamless integration with enterprise infrastructure, high standards of security, reliability, and performance. Key Responsibilities Mac Engineering & Management: Engineer macOS builds and configurations compatible with enterprise infrastructure. Administer JAMF Pro for macOS device management, including policies, profiles, and workflows. Manage macOS devices using Microsoft Intune, ensuring compliance and application deployment. Implement macOS security policies (e.g., FileVault, Gatekeeper, System Integrity Protection). Integrate macOS devices with Active Directory and hybrid identity systems. Automate workflows using scripting languages like Bash, Python, and AppleScript. Manage Apple hardware lifecycle (procurement, provisioning, secure decommissioning). General Workspace Engineering Develop disaster recovery solutions for Windows and macOS platforms (using tools like Acronis and VMware). Optimize performance and resource utilization across Workspace systems. Troubleshoot virtualization issues (e.g., Citrix VDA integration) for Mac and Windows environments. Create and maintain documentation, including configuration guides and knowledge bases. Collaboration & Training Collaborate with global IT teams to integrate macOS and Windows systems seamlessly. Provide third-line technical support for macOS and Windows platforms. Train end-users on macOS workflows and best practices. Qualifications Bachelor’s Degree in Computer Science, IT, or a related field. Experience 10+ years of enterprise desktop engineering experience (macOS and Windows). 5+ years of macOS device management using JAMF Pro and Microsoft Intune. Expertise in scripting (e.g., Bash, Python, AppleScript) for automation and customization. Strong troubleshooting skills for macOS and Apple hardware. Experience integrating macOS with Active Directory and hybrid identity systems. Knowledge of Apple hardware lifecycle management. Preferred Skills & Certifications JAMF Pro Certification (Admin or higher). Microsoft Intune Certification or equivalent experience. Experience with Apple Business Manager and automated device enrollment. Familiarity with virtualization tools like VMware ESX, Citrix XenDesktop, and XenServer. Knowledge of tools like GitHub, Jira, Confluence, Systrack, and Office 365. Show more Show less

The Client Workspace Engineer will work within the End User Engineering team. The team is responsible for engineering and supporting the firm’s Desktop Workspace across physical, virtual and cloud Windows platforms, including Windows OS, desktop DR, hardware integration, configuration management, application delivery, Citrix Remote Access, Azure MFA and Windows Thin clients. We are looking for a Windows systems engineer with significant expertise in scripting and developing tools for DR solutions focused on P2V recovery of workstations. The candidate should also have user profile and application management expertise to help us build, implement and support the next generation of modern enterprise computing workspace. Our vision includes end user desktops being treated as mostly disposable platforms, lightly managed devices whether on premise physical / VDI or off premise, cloud hosted. Principal Responsibilities Supporting and developing our DR solution built on Acronis, Powershell, VMWare, web services and SQL. Engineering Windows builds, integrating Windows desktop operating systems and core applications. Employ automation and rigorous QA methodologies to ensure the delivery of a consistent and reliable Workspace service including maintaining the Windows servicing model. Analyze performance data to provide resources utilization information in support of operational process. Analyzes, plans test, documents and implements regular, advanced or special maintenance activities of systems hardware and software to meet service level agreements with users groups. Strong skills troubleshooting and resolve issues with desktop virtualization, Citrix VDA integration and SQL. Participate in the firm’s change, incident, and problem management processes. Create and maintain knowledge base, run books configuration and support documentation. Provide third line technical support, system administration and engineering for our desktop DR solution Provide additional support as required for global Windows desktop and Citrix environment with components such as SCCM, InTune, Citrix VDA, Storefront, Azure MFA. Qualifications And Required Skills Degree in Computer Science or related field. Ten+ Years of experience with Windows desktop, VDI and Citrix technologies covering administration, maintenance and deployments in an enterprise-engineering role. Quick learner, detail oriented; demonstrate thoroughness and strong ownership of work. Strong troubleshooting mind-set (i.e. parsing event log, Sysinternals tools, dump analysis). Excellent team-working, collaboration and inter-personal skills. Excellent scripting and programming experience e.g. PowerShell, .NET, C#, C++ Thorough knowledge of Acronis backup / P2V conversions Proficient using github, jira, confluence and software release pipelines Thorough knowledge of VMware ESX, VC Thorough knowledge of Citrix XenApp and XenDesktop technologies. Thorough understanding and experience of common native Windows infrastructure components and configuration management I.e. Active Directory / GPO. Experience integrating the latest Windows 11 features and deployment strategies. Experience with modern management tools in large-scale environments including SCCM, InTune, Citrix XenApp / XenDesktop, VMware, XenServer. Knowledge of and experience with Systrack, LiquidWare, App-v, login VSI and Office 365 is desirable. Knowledge of delivering stateless desktops with streamed application or layered applications using Citrix App Layering or similar technologies is desirable. Knowledge of Citrix NetScaler with Insight/Command Center and NMAS would be a plus. Knowledge of Citrix StoreFront multi region and RSA multi-factor would be a plus. Show more Show less

Job Summary We are seeking an experienced Infra. Technology Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in VDI - Azure Virtual Desktop Vmware VDI VDI - Citrix VAD and VDI - Citrix Cloud. This role operates on a hybrid work model with rotational shifts. The candidate will play a crucial role in managing and optimizing our virtual desktop infrastructure to ensure seamless operations and enhanced user experience. Responsibilities Manage and optimize virtual desktop infrastructure to ensure seamless operations and enhanced user experience. Oversee the deployment configuration and maintenance of VDI solutions including Azure Virtual Desktop Vmware VDI Citrix VAD and Citrix Cloud. Provide technical support and troubleshooting for VDI-related issues to minimize downtime and ensure high availability. Collaborate with cross-functional teams to design and implement VDI solutions that meet business requirements and enhance productivity. Monitor system performance and conduct regular assessments to identify areas for improvement and implement necessary upgrades. Develop and maintain documentation for VDI configurations processes and procedures to ensure consistency and compliance. Implement security measures and best practices to protect VDI environments from potential threats and vulnerabilities. Conduct training sessions and provide guidance to end-users on how to effectively use VDI solutions. Stay updated with the latest industry trends and advancements in VDI technologies to ensure the company remains competitive. Participate in capacity planning and disaster recovery planning to ensure business continuity. Coordinate with vendors and service providers to ensure timely resolution of issues and optimal performance of VDI solutions. Provide regular reports and updates to management on the status and performance of VDI environments. Ensure compliance with company policies and regulatory requirements in all VDI-related activities. Qualifications Possess strong technical expertise in VDI Azure Virtual Desktop Vmware VDI VDI Citrix VAD and VDI Citrix Cloud. Demonstrate excellent problem-solving skills and the ability to troubleshoot complex VDI issues. Have a solid understanding of networking security and virtualization concepts. Exhibit strong communication and collaboration skills to work effectively with cross-functional teams. Show proficiency in documenting technical processes and procedures. Display a proactive approach to learning and staying updated with the latest VDI technologies. Hold relevant certifications in VDI technologies such as Azure Virtual Desktop Vmware and Citrix. Certifications Required Azure Virtual Desktop Certification Vmware Certified Professional Citrix Certified Associate

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Vmware Virtualization Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE Graduate Summary :As an Infra Tech Support Practitioner for IT Operations, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing basic and intermediate level support for various software solutions/vendors/brands. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. Troubleshoot and resolve hardware/software issues across all server and network areas. Implement technology at the operating system-level for various software solutions/vendors/brands. Provide basic and intermediate level support for configured services running on various platforms. Ensure adherence to defined operating model and processes. Professional & Technical Skills: Must To Have Skills:5 years of experience in Vmware Virtualization Administration. Good To Have Skills:Experience in other virtualization technologies such as Hyper-V or XenServer. Strong understanding of server and network hardware and software components. Experience in implementing and maintaining IT infrastructure solutions. Knowledge of ITIL processes and procedures. Additional Information: The candidate should have a minimum of 5 years of experience in Vmware Virtualization Administration. This position is based at our Noida office. Qualification BE Graduate

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationThe Virtual Desktop Operations team within Barclays Collaboration Services fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aim to pro-actively improve the environment through monitoring and automation, and so ensure Service Operations continue to underpin the growth of the business as a whole.Purpose of role:To provide 24*7 supports to internal & external users. Manage Multiple Citrix farms and VDI. Managing multiple Citrix XenApp and XenDesktop/VDI farms (monitoring, housekeeping, changing, app releasing and many other BAU tasks)Developing and integrating of key technology solutionsKey AccountabilitiesManage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics. Manage Remote Desktop PC deployment, Configuration and TroubleshootingMonitoring the performance of Citrix components to maintain the consistent user experience Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently Analyse incidents, identify root causes and provide solutions for system issues.Analyse existing workloads and implement automations where possibleAssist other line technicians with support issues where required and mentor them where necessary Provide technical support and advice to usersCompose required service\support documentationUnderstanding of the security protocols within the banking environmentAssists in integrating, configuring and testing infrastructure solutions provided by EngineeringTake direction from Engineers and Senior Engineers in all areas of system support and system performanceEnsures quality and efficiencies in implementation and maintenance of systemsBroad understanding of BCM/DR related activities within the serviceCapacity Planning and MonitoringPerson SpecificationStrong broad and current technology knowledge acquired in enterprise scale infrastructure organization.Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront etc.Skills and Experience of managing Citrix Cloud and on prem environmentExperience of manging Azure VDI deploymentExperience of managing large scale VDI/RPC deploymentsExperience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Experience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Knowledge of Ivanti products in enterprises.Familiarity with enterprise software deployment products.Demonstrated understanding of desktop virtualization concepts.Awareness of application virtualization and application streaming concepts.Familiarity with diverse hardware platformsA track record of working within a services/support organization and familiarity.Understanding of Remote Support Solutions.Experience of working with global enterprise support teams.A confident and motivated person, with demonstrable experience working in a challenging / high pressure environment.Experience of working within a truly global organization, and the challenges that brings (time zone, culture, etc.).Can demonstrate experience in managing a variety of improvement streams.A proven track history of manipulation of large amounts of raw data and the ability to represent this to senior stakeholders in a clear and succinct manner.Strong communication and senior management presentation skills. Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com The Desktop Engineer/Team Member will be responsible for the design, implementation, administration, and support of the organization's Azure Virtual Desktop (AVD) and VMware Infrastructure (VDI) environments. This includes deploying and managing virtual desktops, ensuring high availability and performance of AVDs/VDI systems, and providing technical support to end-users. Responsibilities: Design, deploy, and manage virtual desktop infrastructure using industry standard AVD/VDI technologies. Configure and maintain hypervisors, virtualization platforms, and associated infrastructure components. Collaborate with other IT teams to integrate AVDs/VDIs solutions with existing systems and applications. Develop and maintain documentation, including standard operating procedures and technical diagrams. Monitor AVD/VDI performance and capacity, identifying and resolving issues to ensure optimal user experience. Implement security best practices to protect AVD/VDI environments from internal and external threats. Provide tier 2/3 support for AVD and VDI-related incidents and service requests, troubleshooting issues and implementing solutions in a timely manner. Conduct periodic assessments and evaluations of the AVD/VDI environments, recommending and implementing improvements as needed. Stay current with emerging technologies and trends in AVD, VDI, and desktop virtualization. Conduct ongoing assessment of operating costs and identify/recommend configurations that maximize cost savings while maintaining acceptable high performance. Update and maintain virtual desktop environments to supported levels for compliance and optimal performance and security. Create, update, and maintain Desktop Images Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 2-4 years of experience designing, implementing, and supporting AVD and VDI solutions in enterprise environments. Experience in configuring and managing Azure Monitor and Log Analytics. Experience with network connectivity to Azure; Azure Vnet, NSG and Firewall. Strong knowledge and administration of Windows/Linux/MacOS Server and Desktop operating systems, Active Directory, Microsoft Entra (Azure Active Directory), GPO, DNS, and other supporting infrastructure services. Knowledge / Experience with Vmware Horizon Infrastructure – Connection Servers, Database, Unified Access Gateway, Load Balancers, Desktop Pools, Persistent and Non-persistent desktops, Certificate management, etc.… Strong knowledge of virtualization technologies, such as Azure Virtual Desktops, VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services. Experience with hypervisor platforms, such as VMware vSphere, Microsoft Hyper-V, or Citrix XenServer. Familiarity with storage and networking concepts relevant to AVD and VDI deployments. Proficiency in scripting languages (e.g., PowerShell, Python) for automation and administration tasks. Excellent troubleshooting skills and ability to analyze complex technical issues. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Relevant certifications (e.g., Azure Virtual Desktop Specialty, VMware VCP, Citrix CCE, Microsoft MCSA) are a plus. It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Show more Show less

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior Quality Assurance Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. The team works both on implementation of brand new features and fixing existing product-related issues. In Virtualization backup team, you will be working on various challenging issues from various fields, such as: Figuring out in-depth work of VMware ESXi, Hyper-V, Virtuozzo and other hypervisors to address platform-specific issues; Deep understanding of file systems management and parsing (FAT, NTFS, Ext, XFS, ReFS); Understanding the boot sequence of operating systems to ensure bootability across different virtualization platforms during VM backup and restore; Performing integration with Azure, Google, Oracle, Amazon clouds, XenServer platforms. We are seeking for a person who will help us to develop and enhance tools and applications that supply all Acronis products and provide seamless end-customer experience to thousands of users worldwide. We are looking for a highly motivated person with strong desire to learn. The position involves a substantial portion of "hands-on" work and requires an individual able to work independently with minimal supervision. What You'll Do Testing of client-server applications designed to cover backup/recovery of virtualization environments Analyse feature requirements, verify product functionality alignment with the requirements Design, deploy, install, provision, troubleshoot, and maintain of internal virtualization infrastructure used for testing. Close collaboration with development teams leaders and architects to understand product requirements. Develop, maintain and execute manual tests according to functional specifications and other design and product documentation. Work closely with other teams to assist with troubleshooting of virtualization-related problems: evaluate and analyse issues, performance, and other metrics in order to provide recommendations for product improvements. Interacting with automation team: preparing test analytics for automation scenarios; run and analyse automated test launch results Diagnose, solve and provide root cause analysis for application/hardware/OS/networking related issues. Analysing customers’ issues and investigate their root causes and participate in technical discussions with RnD team What You Bring 3+ years of experience as a QA Engineer Deep knowledge of Quality Assurance theory: principles, methodologies and techniques Strong understanding of website development methodologies and quality processes Understanding of REST/JSON web services Proficiency in both Linux and Windows operating systems with knowledge in installing, configuring and troubleshooting Knowledge of basic programming/scripting principles would be an additional advantage Experience in test-cases development and reporting Understanding of basic concepts of computer architecture, data structure and IT security Familiar with Virtualization systems Analytical mindset Detail oriented, efficient and organized. Upper-Intermediate English Ability to work independently as well as a part of a team Please submit your resume and application in English Who We Are Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. Show more Show less

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

The Digital :Citrix Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Citrix Administration domain.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player. Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE) Good understanding of Unix/Linux and Windows operating systems. Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc) Good to have skills: Good to have knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V. Good to have experience in deploying firewalls in one or more public cloud infrastructures: AWS, Azure, GCP, OCI, and Alibaba. Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus. Knowledge of traffic generation tools and scripting languages is a plus Previous experience supporting Palo Alto Networks Products is a plus Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry . Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter. Show more Show less

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.