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Global Service Desk Analyst

1 - 6 years

1 - 6 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Job Role:

Experience: 1+ Years

Technical skills:

  • Providing 1st line technical support to customers in

    English

    Language
  • Dealing with problems for hardware such as, computers and printers, and software programs
  • Asking questions about the problem and explaining possible solutions
  • Dealing with common or basic technical issues such as resetting passwords
  • Resolve technical issues in a timely manner using available resources within the Company.
  • Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
  • Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting.
  • Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory.
  • Good knowledge in Installation of hardware & Software.
  • Work on Client Servers like Windows, Linux, UNIX.
  • Work on various Software-Applications.
  • Ability to troubleshoot common PC issues (Optional)
  • Resolution and Customer Satisfaction Rating.

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Collabera Talent Solutions
Collabera Talent Solutions

IT Services and IT Consulting

Basking Ridge New Jersey

10001 Employees

63 Jobs

    Key People

  • Ranjit S. Khatri

    CEO
  • Kunal Ahuja

    COO

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