Global Retail Experience

About the Role

The Global Retail Experience team at Lenskart is the brand custodian for our retail stores — across India and global markets. We craft how the brand comes to life in physical spaces, defining everything from store navigation, product storytelling, and customer flow to campaign integration and new store experiences.

As an Executive in this team, you will be the driving force behind day-to-day coordination, follow-ups, and project tracking. You’ll work across teams (Brand, Design, Category, Operations, and Visual Merchandising) to bring together all the moving pieces of an in-store experience, ensuring that ideas don’t just remain on paper, but are executed effectively, at scale, and with consistency. This role is ideal for someone who enjoys solving problems, thrives in structured chaos, and is excited to co-create branded experiences that impact millions of customers.

Responsibilities:

• Project Coordination, Strategy Planning & Retail Rollouts

  - Drive day-to-day execution of ongoing projects related to in-store experience, campaigns, and collection launches

• Act as the project anchor-

  Chasing timelines, managing dependencies, and ensuring each stakeholder delivers on time

• Maintain trackers and create dashboards -

  for key rollouts and performance reviews

• Store Experience & Visual Planning-

  Support in mapping customer journeys and planning in-store communication touchpoints

• Coordinate with Design and VM teams

  to bring branded, high-impact displays to life for new launches, collections, and store openings

• Own the execution follow-through-

  ensuring brand-approved designs are implemented as intended on-ground

• Cross-Team Collaboration-

  Liaise across internal teams (Design, Brand, Operations, Product, VM Execution) to ensure alignment of campaigns and collections with in-store execution

• Experience Quality & Analysis-

  Monitor store experience quality via photos, feedback, and performance data, helping the team identify gaps or improvement areas. You will assist in analyzing VM or store performance metrics to recommend tweaks in display strategy or journey flow

Requirements:

• 2–3 years of work experience in roles such as retail project coordination, marketing operations, client servicing, brand execution, or agency operations
• Exceptional ownership mindset with the ability to drive tasks across multiple stakeholders
• Excellent organization, communication, and follow-up skills — you enjoy building structure
• A sharp eye for detail and a strong appreciation of brand experience and retail storytelling.
• Comfort working in fast-paced, evolving environments with multiple concurrent projects
• Bachelor's/Master’s in Marketing, Retail, Business, Communication, or related fields. (Nice to have)
• Prior experience in brand/retail experience teams, creative agencies, or retail-tech brands