Global Product Lead, Global Business Applied AI (GBAI)

As a Global Product Lead at Google, your role involves partnering with gTech Ads Support Services, Product Management (PM), and Engineering to define and deliver next-generation support experiences. You will drive cross-functional efforts to build, launch, and enhance ML/AI infrastructure, as well as improve generative AI model performance across platforms. Google is committed to creating products and services that make the world a better place, and your role in gTech is crucial in bringing these innovations to life. Your primary focus will be on supporting customers globally, leveraging technical skills, product expertise, and a deep understanding of customer needs to provide tailored solutions. **Responsibilities:** - Partner with cross-functional stakeholders to understand customer and business team needs related to gTech anchor tools. - Set goals and strategies for platform/tools, identify solutions, articulate prioritized business needs to Product Management, and influence the technical roadmap. - Manage delivery, performance, and user satisfaction of anchor tool components and features. - Ensure transparency in systems development, providing key information to communicate and educate the business on capabilities and investments. - Lead Applied AI Solutions for Ads Support. **Minimum Qualifications:** - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting. **Preferred Qualifications:** - Experience translating business requirements into technological solutions. - Experience in application or workload migration to public cloud providers. - Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions. - Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. - Excellent written and verbal communication, presentation, problem-solving, and client management skills.,