Posted:2 days ago|
Platform:
Work from Office
Full Time
Experience -( 5-10years)
Location -Bangalore only
Key responsibilities
. • Service delivery: manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness
. • Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis. • Continuous improvement: identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.
Required qualifications & skills
. • Experience using ServiceNow for case/ticket management and knowledge articles.
Education
What youll work with Technologies: Oracle HCM/EBS, Workday, SAP HCM/SuccessFactors, UKG/Kronos, ServiceNow, MS Excel Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits
PwC Service Delivery Center
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