Global Payments Operations Analyst

Key Responsibilities

• Transaction Processing & Monitoring
• Execute and monitor daily payment transactions including ACH, wire transfers (domestic and international), credit card, debit card, Flywire, PayNearMe, and integrated payment systems.
• Manage lockbox operations and ensure timely application of incoming payments.
• Reconcile payment activity and resolve discrepancies in a timely manner.
• Process credit card chargebacks on various payment platforms.
• Operational Controls & Compliance
• Ensure adherence to internal controls, SOX compliance, and regulatory requirements.
• Maintain documentation and audit trails for all payment activities.
• Support internal and external audits by providing required documentation and analysis.
• Banking & Vendor Relationships
• Liaise with banking partners to resolve payment issues and optimize transaction processing.
• Coordinate with vendors and internal stakeholders to ensure accurate and timely payments.
• Process Improvement & Reporting
• Identify opportunities to streamline payment processes and enhance automation.
• Develop and maintain operational dashboards and performance metrics.
• Assist in the implementation of new payment technologies and platforms.
• Support & Escalation
• Provide Tier 1 support for payment-related inquiries from internal departments.
• Escalate complex issues to appropriate stakeholders and follow through to resolution.
  

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 2–4 years of experience in treasury operations, banking, or payment processing.
• Strong understanding of global payment systems including ACH, SWIFT, Fedwire, card networks, and lockbox services.
• Proficiency in Excel and ERP systems (e.g., SAP, Oracle, NetSuite).
• Experience with integrated payment platforms and treasury management systems is a plus.
• Excellent analytical, organizational, and communication skills.
• Detail-oriented with a strong sense of accountability and urgency.