Global Operations Capability Specialist
Job Description You re not the person who will settle for just any role. Neither are we. Because we re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you ll help us deliver better care for billions of people around the world. It starts with YOU.
In this role, you will:
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Partner Operations Enablement team leaders in Capabilities area: generate action aiming to increase teams effectiveness by developing new perspectives and skills in Team functional development area for Ops TLs.
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Owns Operations Strategy team onboarding program, ensuring it is aligned with Operations Strategy team objectives, key responsibilities and functional needs
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Lead onboarding process for Newcomers. Track effectiveness, review progress and ensure successful completion of individual onboarding process.
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Partner with Global Operations Strategy TLs in defining essentials for Strada\GBS teams onboarding and trainings program, ensuring they include KC culture trainings and other essential for KC service components.
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Develop and implement comprehensive training\development framework for Operations Strategy teams, ensuring they are aligned with functional purpose and teams objectives (hard\soft skills; EX, digital, LEAN, one-off and regular etc).
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Partnering with Talent team, identify areas for growth, together with Operations leads prepares development plan based on teams requirements .
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Review GPO trainings agenda and plans training calendars for Ops team members in accordance with their development plan .
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Organize trainings and refresher sessions, maintaining essential capabilities on a high level, driving Employee Engagement and Service Excellence .
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Monitor effectiveness of capability development initiatives; work on development initiatives progression.
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Analyse trends and best practices in HR Operations and Shared Services capabilities area, sharing information and suggesting additions to Ops capability framework.
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Collaborate with GPO communication team to develop and implement effective communication governance for Operations team, ensuring it is aligned with GPO communication strategy and guidelines.
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Coordinates Operations team Communication inputs collection and perform functional communication: internal and external to Strada\GBS.
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In partnership with Communications team, implement Communication Skills training program for Operations team.
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Collaborate with Strada\ GBS team to align on communication governance, ensuring communication between teams is effective and consistent with KC communication strategy and guidelines.
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Culture: Active steward of KC Culture, strengthening company culture and employee experience through functional area Capability building and Communication.
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Employee Engagement and Experience: contribute and drive continued employee engagement and aligned employee experience across KC via functional area.
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Change Management: Together with other Operations streams identify and manage stakeholders, understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support communication of functional information.
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Drive Global Operational Processes Effective Change management, supporting with respective activities in functional area and leveraging GPO Communications partnership.
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Internal Client Relationship Management: Manage relationships with internal client groups building high levels of professional credibility and mutual trust through effective partnership.
About Us
Huggies . Kleenex . Cottonelle . Scott . Kotex . Poise . Depend . Kimberly-Clark Professional . You already know our legendary brands and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn t exist without talented professionals, like you.
At Kimberly-Clark, you ll be part of the best team committed to driving innovation, growth and impact. We re founded on more than 150 years of market leadership, and we re always looking for new and better ways to perform so there s your open door of opportunity. It s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
Key Qualifications and Experiences:
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2+ years of Regional, Multiregional or Global experience in HR Operations, Customer Service or` Outsourced Service management.
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Experience in organizing ang conducting trainings. Experience in managing people, including remote teams, and stakeholders management. Experience in Communication.
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Communicates Effectively: Develops and delivers compelling and engaging communications that demonstrates a clear understanding of the unique needs of different audiences and ensures functional agenda is conveyed through effective communications instruments .
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Organizational Intelligence: Knows how to get things done and embrace the reality of working within organizational politics to move teams and organizational goals forward.
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Business Acumen: Applies knowledge of business and the marketplace to advance the organizations goals. For example, clearly understands how own activities relate to GPO goals.
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Ability to Influence: Build rapport, trust, listen, leverage networks, commit and drive action. Effective partnership with GPO .
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Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems on Global functional level.
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Successful to work effectively within a dynamic and changing environment, adapting at short notice where needed. Resilience, ability to successfully cope with multiple demands.
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Technical Expertise: Essential for the role knowledge in User Experience, ServiceNow, Workday and other KC GPS systems. Project management, Change management.
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Data Acumen: Ensures the appropriate measurements are put in place to monitor progress and impact in functional area.
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Ensures Accountability: Holds self and others accountable to meet commitments. For example, holds self to high standard sand consistently honours policies, procedures, and work requirements. Scrupulously ensures all work is correct.
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Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
In the meantime, please check out the careers website .
And finally, the fine print .
#LI-Hybrid
Primary Location Mumbai Corporate Office
Additional Locations Prindisa Shared Service Center
Worker Type Employee
Worker Sub-Type Regular
Time Type Full time
