Global E-Commerce Onboarding Specialist

Experience Required:

Location:

Employment Type:

About the role:

Export Onboarding Specialist

Key Responsibilities:

• Identify and engage with small and medium exporters to promote opportunities on global e-commerce platforms.
• Assist exporters with end-to-end onboarding including account creation, documentation, and compliance requirements.
• Guide exporters on product listings, catalog management, and optimizing content for international buyers.
• Educate exporters on international payment systems, logistics, duties/taxes, and regulatory requirements.
• Liaise with e-commerce partners (e.g., Amazon Global, eBay, Alibaba, Walmart Global, etc.) to facilitate smooth onboarding.
• Conduct training sessions/webinars for exporters to improve adoption and sales performance.
• Monitor exporter performance post-onboarding and provide ongoing support for issue resolution.
• Stay updated on emerging e-commerce platforms, export policies, and cross-border trade regulations.

Required Skills and Qualifications:

• 3–5 years of experience in export facilitation, international trade, or e-commerce seller onboarding.
• Strong understanding of global e-commerce platforms and their onboarding processes.
• Knowledge of export documentation, compliance (DGFT, customs, GST, IEC, etc.), and cross-border payment systems.
• Excellent communication and training skills to guide first-time exporters.
• Strong problem-solving skills with ability to troubleshoot seller issues.
• Proficiency in MS Office/Google Workspace; familiarity with CRM or onboarding tools is a plus.

Preferred Qualification:

• Experience working with government export promotion councils, trade bodies, or export-focused startups.
• Exposure to B2B and B2C international marketplaces.
• Ability to build trust and long-term relationships with small business owners.
  

What we Offer:

• Opportunity to make a direct impact on India’s SME export growth story.
• A collaborative work culture with room for innovation and initiative.
• Competitive compensation with performance incentives.