Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Inviting Applications for Banking roles - Gurgaon Responsibilities Accountable for all in good order (IGO) transactions for new account set up while working within prescribed accuracy, productivity and service level agreements (SLAs). This includes Personal Advantage Account (US/CAD), Business Advantage Account, Tax Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), Registered Retirement Income Fund (RRIF), Personal Non-Registered Guaranteed Investment Certificate, RRSP Loan and Leverage Loan. Work directly with business unit in response to issues and questions regarding Clients Bank's products and processes. Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations Qualifications Work experience in bank operations is preferred but not required For Internal Candidate - must be meeting all the service quality and productivity metrics for the last six months (e.g., Call Quality, IAT QA, Adherence, Attendance, etc.) College/University graduate preferably with a degree in Banking and Finance, Management, Accounting or any business-related course Good written and verbal communication skills using the English Language. Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. Preferred qualifications/skills Technical Skills Ability to use the desktop computer system Booting and shutting down computer, using mouse and keyboard (keyboarding) Knowledge of browsers and relevant computer applications Follows simple instructions on how to log in to the phone system Basic telephony skills Product Specific Knowledge Comprehensive knowledge on the following deposit and Investment products: Personal Advantage Account (US/CAD) Business Advantage Account Tax Free Savings Account (TFSA) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
