General Manager Services (for Premium Senior Living Communities)

Job vacancy in VEDAANTA SENIOR LIVING PVT LTD website: http://www.vedaanta.com

Brief about the organization

Vedaanta Senior Living

Job Title:

Reports to:

Experience Required:

Position Overview:

The General Manager – Services is responsible for ensuring the consistent delivery of high-quality services across all Vedaanta Senior Living Communities. This is a leadership role that involves frequent travel, operational excellence, training, audits, and ensuring resident satisfaction across locations.

Key Responsibilities

1. Operations & Service Quality

• Oversee day-to-day services across all communities (Housekeeping, F&B, Security, Maintenance, Wellness, Emergency Response, Caretaker Services).
• Conduct regular audits to ensure compliance with SOPs and service excellence benchmarks.
• Ensure each community delivers seamless services tailored to senior citizens’ needs.

2. Resident Experience & Engagement

• Monitor resident satisfaction levels through direct interaction, feedback mechanisms, and corrective action plans.
• Collaborate with

  resident managers

  to enhance daily engagement and well-being programs.

3. Team Management & Training

• Lead, train, and support site-level service teams to maintain consistency and quality.
• Develop capability of on-site teams through structured training and mentoring.
• Promote a culture of empathy, hospitality, and professionalism.

4.Process & Compliance

• Implement and monitor standard operating procedures (SOPs) across all communities.
• Ensure statutory compliance in health, safety, and service operations.
• Drive hygiene and safety protocols especially relevant to elderly care.

5. Continuous Improvement & Reporting

• Identify service improvement opportunities based on resident feedback and internal evaluations.
• Present periodic reports to the Director on service performance, challenges, and action taken.

Core Competence:

• Education: Graduate/Postgraduate in Hospitality Management/ Facility Management / Healthcare or related field.
• Experience: 10+ years in hospitality, facility management, or community operations, preferably in senior living or premium residential sectors.
• Strong understanding of elderly care needs, service customization, and emotional intelligence.
• Willingness to travel frequently and be hands-on at the community level.
• Strong leadership, communication, and interpersonal skills.

Preferred Traits

• Empathy and sensitivity to the needs of seniors.
• Process-oriented and quality-driven.
• Energetic, proactive, and responsive.
• Fluent in English; knowledge of regional languages is an added advantage.