General Manager-Retail Store

Job Title: General Manager – Retail Shop

Job Summary

We are seeking an experienced and results-oriented General Manager – Retail Shop to oversee end-to-end retail operations, drive sales growth, manage teams, and ensure excellent customer experience across the outlet(s). The role involves strategic planning, operational control, and profitability management.

Key Responsibilities

• Oversee overall retail shop operations, including sales, inventory, staffing, and customer service.
• Drive revenue growth, profitability, and cost control.
• Develop and implement sales strategies, promotions, and pricing plans.
• Manage and mentor store managers, supervisors, and retail staff.
• Ensure high standards of customer experience and service quality.
• Monitor inventory levels, shrinkage, and stock replenishment.
• Review daily, weekly, and monthly performance reports (sales, margins, KPIs).
• Coordinate with procurement, logistics, marketing, and accounts teams.
• Ensure compliance with company SOPs, audits, and statutory requirements.
• Handle escalated customer or operational issues effectively.
• Support new store openings and expansion initiatives.

Required Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field (MBA preferred).
• 6–12 years of experience in retail operations, with 3+ years in a managerial role.
• Proven experience in multi-store or high-volume retail environments.
• Strong leadership, analytical, and decision-making skills.
• Proficiency in POS systems, inventory tools, and MS Excel.

Preferred Skills

• Experience in food retail, café, QSR, or FMCG retail.
• Strong understanding of retail KPIs (ATV, conversion, shrinkage, footfall).
• Excellent communication, negotiation, and people-management skills.
• Ability to work in a fast-paced, results-driven environment.

Job Location

Chennai

Employment Type

Full-time

Compensation

Competitive salary + performance-based incentives

Job Type: Full-time

Pay: ₹30,289.65 - ₹55,655.21 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person