General Manager Operations

About the Role: This is a Full-Time job opportunity for an experienced individual with a minimum of 10 to 18 years of relevant experience. The role is based in Chennai, Tamil Nadu and is a requirement for one of the Workassist Hiring Partners. Primary Responsibility: As the Quality and R&D Head, your main responsibility will be to lead the quality and R&D functions of the company. This includes ensuring compliance with various standards such as FSSAI, HACCP, FSSC 22000, GFSI, Kosher, and Halal. Your tasks will involve setting quality policies, conducting audits, managing RCA and CAPA, driving new product innovation, and collaborating with cross-functional teams to enhance efficiency. Additionally, you will be mentoring teams, optimizing processes, resolving customer complaints, and representing the company at industry forums to drive quality. Key Accountabilities: - Lead the quality and R&D functions to ensure the delivery of high-quality products that meet market requirements. - Provide strategic direction to Quality Assurance (QA), Quality Control (QC), and Research & Development (R&D) teams across all manufacturing plants. - Develop and execute a long-term, sustainable quality strategy to ensure compliance with global standards and customer expectations. - Establish the company's quality vision by setting goals, developing policies, and aligning them with overall business objectives. - Ensure adherence to quality standards and policies including compliance with various regulatory requirements. - Control packaging giveaways, maintain equipment calibration, and standardize testing chemicals. - Implement quality assurance processes across the supply chain to ensure product conformity. - Conduct regular audits of company plants, contract manufacturing facilities (CFAs), and vendors. - Manage consumer and customer complaints, identify root causes, and implement corrective actions. - Drive strategic projects for continuous quality improvement and supplier quality enhancement. - Implement quality management systems such as Total Quality Management (TQM) or Six Sigma. - Collaborate with customer sites to strengthen relationships and address operational issues. - Develop and manage quality budgets, implement process optimization initiatives, and monitor performance against targets. - Conduct training sessions for personnel to reinforce best practices. - Ideate, develop, and implement new and improved products in alignment with the sales team. - Establish and monitor key performance indicators (KPIs) to track quality performance and drive improvements. - Lead, mentor, and develop a diverse team to foster a positive workplace culture. - Encourage high performance with integrity and set ethical standards. - Identify and integrate best practices into the company's quality and R&D framework. - Collaborate with various teams to align quality strategies and maximize business performance. - Represent the company at industry events, conferences, and networking forums to enhance brand visibility. Company Description: Workassist is an online recruitment and employment solution platform based in Lucknow, India. With a network of over 10,000+ recruiters, we help connect job seekers with the best opportunities across various industries. Our goal is to enhance the job-seeking experience by leveraging technology and matching job seekers with the right employers. For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2 If you are ready for a new challenge and an opportunity to take your career to the next level, apply today! We are waiting for you!,