General Manager - Operations

Key Responsibilities

• Manage daily operations across 8 outlets to ensure smooth functioning
• Lead, motivate, and train store teams to deliver consistent service and customer delight
• Implement and monitor SOPs for quality, hygiene, and efficiency across outlets
• Conduct regular audits for staff performance, compliance, and outlet upkeep
• Oversee P&L for all outlets: control costs, optimize resources, and maximize profitability
• Manage supply chain, vendor coordination, and inventory systems
• Resolve escalated customer concerns with effective service recovery
• Work closely with management on promotions, product launches, and business growth plans
• Travel daily/weekly across all outlets for monitoring and support
• Ensure readiness for festive seasons and peak sales periods with manpower planning

Candidate Profile

• 10+ years of experience in F&B, QSR, Café, or Bakery multi-outlet operations
• Proven track record in team handling (large staff strength)
• Strong operational know-how with attention to detail in process implementation
• Confident in managing P&L, budgeting, and reporting
• Flexible with shifts, weekends, and festive workload
• Strong communication, leadership, and problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹23,876.87 - ₹60,000.00 per month

Application Question(s):

• have you made any training and development modules and trained your team?
• are you able to make SOP's and make your team follow the same?
• have you handled a team of 50 or more employees at once?
• do you have your own vehicle to travel between outlets?

Experience:

• Management: 10 years (Required)
• Hospitality: 6 years (Required)

Location:

• New Delhi, Delhi (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person