General Manager Operations

Job Description

To oversee staff performance in Lounge operations and customer service. •To maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for clients. •To monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit. •To supervise administrative matters and ensure appropriate action is taken to repair / replace malfunction equipment. •To handle client complaint and staff grievances. •To be responsible for any business development projects assigned by the Management from time to time. •To be responsible for improvements and / or implementation of new services and operational policies as and when required. •To improve the competency of personnel by providing relevant training program. •To be responsible to achieve company’s quality objectives and targets. •To prepare forecast of budget needed for the division. •To support and work with other divisions as a team to achieve most efficient and effective operations and results. •To allocate proper resources and assign appropriate personnel. •To cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system. •To take initiative to identify areas for improvement and participate in continual improvement activities. •To undertake other jobs assigned by superior from time to time. Show more Show less