General Manager - Operations (E-commerce)

Key Responsibilities Operational Management

• Lead and manage day-to-day e-commerce operations across platforms (Amazon, Flipkart, Meesho etc.).
• Oversee order management, product listings, Ads, pricing, promotions, and stock availability.
• Drive operational excellence by setting KPIs, monitoring performance, and implementing process improvements.

Team Leadership & Collaboration

• Manage and mentor cross-functional teams (listing, Ads, customer service) .
• Collaborate with marketing, sales, and tech teams to support growth initiatives and campaigns.
• Foster a culture of accountability, ownership, and continuous improvement.

Strategy & Growth

• Develop operational strategies to drive revenue, optimize costs, and enhance profitability.
• Identify and implement automation tools and technologies to improve efficiency.
• Track and analyze performance data to guide decision-making and forecast future growth.
• Expand marketplace presence by identifying new platforms and business opportunities.

Compliance & Quality

• Ensure compliance with e-commerce policies, platform guidelines, and legal requirements.
• Maintain high standards of customer service and resolve escalations effectively.
• Oversee quality control processes for product listings, .

Key Skills & Competencies

• Strong leadership and people management skills.
• In-depth knowledge of e-commerce platforms (Amazon, Flipkart etc.).
• Proven expertise in operations, logistics, and supply chain management.
• Analytical mindset with strong problem-solving abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.

Qualifications & Experience

• Bachelor’s/Master’s degree in Business Administration, Operations, Supply Chain, or related field.
• 8–12 years of experience in e-commerce operations, with at least 3–5 years in a leadership role.
• Demonstrated track record of managing large teams and scaling operations.
• Hands-on experience in ERP, WMS, and other e-commerce tools will be an added advantage.

Job Type: Full-time

Pay: ₹80,000.00 - ₹90,000.00 per month

Experience:

• total work: 6 years (Preferred)

Work Location: In person