General Manager - Operations

Position Overview

The General Manager – Operations will be responsible for overseeing and coordinating operational activities between the Head Office and Branch Offices. The role requires ensuring effective process implementation, streamlining workflows, strengthening internal communication, and driving operational excellence across the organization. The position demands a strategic thinker with strong leadership, problem-solving, and execution capabilities.

Key Responsibilities

• Act as the primary liaison between the Head Office and branch offices to ensure smooth communication and alignment of organizational goals.
• Develop, review, and implement efficient operational policies and processes to drive consistency across all branches.
• Monitor day-to-day branch operations to ensure adherence to company standards, compliance requirements, and best practices.
• Strengthen internal communication channels by implementing effective reporting and feedback systems.
• Work closely with cross-functional teams (HR, Finance, Sales, Admin, etc.) to ensure coordinated operations.
• Ensure timely resolution of operational issues raised by branches and escalate when necessary.
• Lead initiatives to optimize resource utilization, cost control, and productivity improvement.
• Prepare regular operational reports and present performance updates to senior management.
• Drive organizational culture of accountability, teamwork, and continuous improvement.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in operational planning, coordination, and execution.
• Strong organizational and multitasking skills.

Qualifications & Experience

• Bachelor’s/Master’s degree in Business Administration, Operations Management, or related field.
• 10+ years of experience in operations management, preferably with multi-branch or multi-location organizations.
• Proven track record in process improvement and operational efficiency.
• Experience in managing cross-functional teams and large-scale coordination.

Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person