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MGM Hotels & Resorts India
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General Manager

General Manager

MGM Hotels & Resorts India

5 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

service leadership training drive analyze data resolve planning management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Resort Operations-Chennai

Direct and manage all resort departments including front office, housekeeping, food & beverage, recreation, spa, and engineering.
Ensure smooth day-to-day operations and uphold high service standards.
Monitor and improve operational KPIs including occupancy, ADR, RevPAR, and guest satisfaction scores.

Leadership & Team Development

Lead, mentor, and inspire department heads and staff across the resort.
Foster a culture of excellence, accountability, and continuous improvement.
Conduct regular performance reviews and implement training programs.

Financial Management

Develop and manage annual budgets, forecasts, and financial reports.
Drive revenue growth and cost control initiatives.
Analyze financial data to inform strategic decisions.

Guest Experience

Champion exceptional guest service and personalized experiences.
Address and resolve guest concerns promptly and professionally.
Monitor online reviews and implement feedback-driven improvements.

Strategic Planning & Business Development

Collaborate with ownership on long-term strategic goals.
Identify opportunities for expansion, partnerships, and new revenue streams.
Stay abreast of industry trends and competitor activity.

Qualifications & Skills

Bachelor’s or master’s degree in hospitality management or related field.
Minimum 10
+
years of experience in resort operations, with at least 5 years in a senior leadership role.
Strong understanding of hospitality systems (PMS, POS, CRM).
Excellent leadership, communication, and organizational skills.
Proven ability to manage large teams and complex operations.

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