General Manager (Mumbai)- Magnolia Bakery India

Position Summary

The General Manager (GM) is a senior leadership role responsible for the end-to-end management of Magnolia Bakery outlets in their respective city. This includes operational excellence, financial performance, strategic growth, people development, and ensuring the authentic Magnolia Bakery experience is consistently delivered across all outlets.

You will lead the team with a unique ability to direct, motivate and develop their managers and staff, ensuring the highest quality food and service, building a team that promotes the company brand while providing exceptional customer experience and drives stores performance across the city. You will operate all the stores across the city with complete personal accountability.

Key Roles and Responsibilities

1.Store Operations & Performance Management

Lead daily bakery retail operations in collaboration with fellow managers.

Analyze store performance and troubleshoot customer service issues with urgency and efficiency.

Set the agenda and tone for outstanding customer service.

Review and correct store presentation and merchandise setup to maintain company standards.

Ensure consistent execution of company policies, procedures, and standard practices.

2. Financial & Administrative Responsibilities

Responsible for daily cash reporting, financial auditing, and store profitability.

Maintain labor and food costs within company targets.

Follow and maintain all payroll processing standards.

Ensure compliance with all local and state labor laws.

3. Staff Leadership & Development

Act as a mentor to managers, leveraging their strengths and guiding improvement opportunities.

Coach staff, conduct scheduled performance reviews, and monitor promotions and compensation for hourly employees.

Foster a positive and encouraging work environment while applying progressive discipline practices when necessary.

Maintain a safe and productive workplace by managing employee conduct and workplace standards.

4. Training & Team Management

Oversee all back-of-house (BOH) training, scheduling, and skills development.

Manage new product implementation and ensure team readiness.

Work closely with bakers and icers to ensure recipe consistency and adherence to company policies.

5. Production & Inventory Management

Manage dessert inventories and production schedules to ensure freshness.

Ensure consistency and quality in production, following recipes and safety standards.

Assist in preparation, baking, and icing of products when required.

6. Equipment, Safety & Compliance

Ensure proper equipment operation and maintenance.

Enforce sanitation, safety, and health department regulations.

Oversee safety guidelines for kitchen and finishing stations.

7. Customer & Community Engagement

Serve as a role model for providing exceptional guest-centric service.

Deliver personalized customer service and foster strong community-based engagement.

Required Experience

Bachelors degree/Diploma in hospitality management.

10+ years of experience in the Food & Beverage / QSR / Bakery / Restaurant industry, with at least 5 years of general management experience overseeing 30 or more employees in a Food Service or Retail Service environment. Strong leadership, financial acumen, and business development skills.

Certified in qualifying local food safety protection course

Intermediate computer proficiency with Microsoft, POS software and web navigation.

Full time position.

Candidates must be available to work all shifts if needed which include evenings, early mornings, and weekends.

Excellent communication, interpersonal, and problem-solving abilities.

Ability to manage multi-location operations with a focus on quality and consistency.