General Manager – Legal (Customer Litigations & Documentation)

We are seeking an experienced and highly motivated legal professional to lead and manage all legal matters related to customer litigations, builder-buyer agreements, and associated legal documentation. The ideal candidate should have deep expertise in real estate law, RERA regulations, consumer court matters, and excellent experience in contract management and dispute resolution. The role will involve both preventive and corrective legal strategies to safeguard the company’s interests.

·        Handle customer-related litigations, disputes, and grievances across forums such as Consumer Courts, RERA, NCDRC, etc.

·        Coordinate with external counsels and law firms for effective litigation management.

·        Draft, vet, and review Builder Buyer Agreements (BBA) and other customer-facing legal documents in compliance with RERA and other applicable laws.

·        Ensure all documents related to sales, allotment letters, possession letters, etc., are legally sound and protect the company’s interests.

·        Provide legal opinion and advice to internal departments (sales, CRM, projects, etc.) on customer-related legal matters.

·        Identify legal risks in customer dealings and propose mitigations.

·        Liaise with the CRM team to resolve customer queries, refund requests, and complaints amicably and within the legal framework.

·        Ensure compliance with RERA, MOFA, Consumer Protection Act, and other relevant legislations.

·        Lead and mentor a team of legal executives and ensure performance delivery.

·        Coordinate with senior leadership on key legal issues and updates.

·        Qualification: LLB / LLM from a reputed law college.

·        Minimum 15 years of post-qualification experience in real estate legal matters, particularly customer litigations and documentation.

·        Strong understanding of RERA, consumer laws, MOFA, and other real estate regulations.

·        Excellent drafting, negotiation, and communication skills.

·        Proven ability to manage multiple litigations and legal stakeholders.

·        Prior experience in real estate companies or legal firms with real estate clientele is preferred.

·        Strategic thinking and problem-solving approach.

·        Strong leadership and team management capabilities.

·        High integrity and ethical legal judgment.

·        Ability to work cross-functionally with sales, CRM, finance, and project teams.