General Manager - Human Resources Business Partner

Job Summary:

The General Manager HR Business Partner (HRBP Head) acts as a strategic partner to business leaders, leading the HRBP function across a headcount of 15,000 - 20,000 employees, including agents and associates. This role is responsible for driving employee engagement, retention, diversity, and culture across business units while ensuring operational and strategic HR excellence. The role requires a highly proactive, people-centric, and hands-on leader with a strong ability to influence and align people strategy with business goals.

Role & responsibilities:

Strategic HR Partnership

• Serve as a strategic advisor to business leaders, aligning HR strategy with business outcomes
• Drive workforce readiness and organization design to support growth and transformation
• Champion strategic HR initiatives with measurable impact

Employee Lifecycle Management

• Own the end-to-end employee lifecycle: hire to retire
• Ensure consistent delivery of onboarding, performance management, talent development, and exits
• Implement scalable HR processes for a high-volume workforce

Employee Engagement & Culture

• Lead initiatives that improve eNPS, employee satisfaction, and workplace culture
• Design and execute engagement strategies that are inclusive, data-backed, and action-oriented
• Foster a high-performance, inclusive, and people-first culture

Attrition Management & Retention

• Analyze trends and reasons for attrition across various levels
• Design and implement retention frameworks, especially for associate and agent populations
• Engage with business heads to address people risks proactively

Diversity, Equity & Inclusion (DEI)

• Champion DEI efforts to build a more inclusive, representative workforce
• Collaborate with cross-functional teams to integrate DEI into hiring, development, and promotion processes

People Analytics

• Use data and insights to drive decisions around performance, engagement, attrition, and workforce planning
• Build a strong analytics-driven HRBP culture

Required Qualifications

• Bachelors degree in HR, Business, or a related field; MBA preferred
• 15+ years of progressive HR experience in IT & BPO sectors
• Experience managing a large-scale workforce (15,000 - 20,000 employees) • Proven track record in leading HRBP teams and initiatives

Preferred candidate profile

• Strategic thinking with strong operational depth
• Affable, influential, and highly people-centric leadership style
• Expertise in employee lifecycle management and organizational development
• Strong stakeholder management, communication, and problem-solving skills
• High emotional intelligence and ability to manage complex people issues • Proficiency in HRIS platforms and HR analytics

Work Environment and Conditions

• Full-time position based in Chennai
• May involve occasional travel across Bangalore.

Soft Skills

• Strong business acumen and organizational understanding
• Empathy-driven leadership with an execution-first mindset
• Ability to work cross-functionally in a fast-paced environment