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Job Title: General Manager HR (HRBP Head) Location: Chennai Industry: IT & BPO Experience: 15+ years About Digitide: Digitide began with a simple vision: to transform business operations and drive growth through AI-led digital solutions and intelligent business processes. With 55,000 employees across 40 locations in 5 countries, we’ve been empowering global enterprises for over two decades to adapt, evolve, and thrive in a changing world. Role Overview: We are seeking a seasoned and strategic General Manager – HR (HRBP Head) to lead the HRBP charter for a 15K–20K headcount workforce comprising agents and associates. This is a high-impact, people-first role requiring deep HR expertise, operational excellence, and strong business alignment. Key Responsibilities: Strategic Business Partnering: Act as a trusted advisor to business leaders, aligning HR strategy with business goals and ensuring workforce readiness for current and future needs. End-to-End HR Ownership: Lead the full employee lifecycle – from hire to retire – including onboarding, performance management, employee relations, talent reviews, and offboarding. Employee Engagement & Culture: Design and drive engagement strategies that foster a positive, inclusive, and performance-driven culture. Improve eNPS and employee morale across functions. Attrition & Retention: Analyze attrition trends, develop actionable insights, and implement retention frameworks to reduce turnover, especially across high-volume agent populations. Diversity, Equity & Inclusion (DEI): Champion DEI initiatives to build a more diverse and equitable workplace that values diverse perspectives and inclusive practices. Organizational Effectiveness: Lead change management efforts, workforce planning, and org design to enhance productivity and scalability. Compliance & Governance: Ensure HR practices are compliant with labor laws, audit-ready, and aligned with industry standards. People Analytics: Use data to drive decisions on engagement, performance, retention, and other workforce priorities. HR Ops Excellence: Be hands-on and meticulous in HR operations, ensuring process efficiency, accuracy, and employee experience at scale. What We’re Looking For: 15+ years of progressive HR experience in IT & BPO sectors Proven expertise in managing 15K–20K+ employee headcount across varied levels Strong leadership with a people-first, approachable, and highly influential personality Strategic thinker with a bias for action and operational depth Proactive, empathetic, and collaborative mindset Demonstrated success in driving HR transformation and scalable people programs Ability to balance strategic priorities with day-to-day execution in a high-growth environment If you're passionate about shaping culture, influencing leaders, and driving impact at scale — this is your opportunity to make a real difference at Digitide.Role & responsibilities Preferred candidate profile
