General Manager Hotel Operations

As a General Manager - Operations for a reputed 5-star hospitality brand in Navi Mumbai, you will be responsible for overseeing large-scale institutional and industrial catering operations. Your role will involve managing multi-location catering units, ensuring service excellence, optimizing operations, and driving business growth in alignment with the company's expansion goals. Key Responsibilities: - Oversee daily operations across multiple institutional and industrial catering sites. - Ensure consistent quality, hygiene, and service standards in all units. - Manage client relationships, SLAs, and compliance with health and safety norms. - Plan and control budgets, procurement, and cost optimization initiatives. - Lead operational audits and implement continuous improvement strategies. - Build and develop high-performing teams across sites. - Collaborate with senior leadership on expansion, new business development, and strategic projects. Ideal Candidate: - Exhibits a strong sense of ownership and accountability for business goals and team performance. - Takes end-to-end responsibility for decisions, actions, and outcomes. - Displays resilience, adaptability, and a growth mindset in managing complex situations. - Actively seeks feedback and translates it into measurable improvements. - Empowers teams to take initiative and operate with clarity and accountability. Qualifications Required: - 15-18 years of experience in institutional catering, industrial food services, or large-scale hospitality operations. - Strong operational and commercial acumen with proven P&L responsibility. - Experience working with corporate, educational, or industrial catering clients. - Excellent leadership, client servicing, and people management skills. - Hotel Management / Culinary / Business Management qualification preferred. Please note that this is a full-time, permanent position located in Navi Mumbai with a CTC range of 30-40 lakhs per annum.,