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General Manager (GM) Sales & Marketing, Invana

General Manager (GM) Sales & Marketing, Invana

Inspiria Knowledge Campus

3 - 8 years

5 - 10 Lacs

Siliguri

Posted:2 weeks ago| Platform:

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Skills Required

Cold calling Housekeeping Brand positioning Sales hospitality sales Wellness Customer experience Operations Analytics CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

":"

General Manager (GM) Sales & Marketing, Invana .

The focus is on ownership of the end-to-end customer experience , consistent pipeline building , and deep alignment with wellness positioning and hospitality sales :
Position: General Manager Sales & Marketing, Invana (Corporate Productivity & Wellness Hub)
Location : Siliguri, West Bengal
Reports To : Founder\u2019s Office / Managing Trustee
Experience : 3+ years in hospitality sales, with proven exposure to wellness, retreats, or corporate engagements
Qualification : MBA in Marketing or equivalent preferred
Role Overview
The General Manager (Sales & Marketing) at Invana will take complete ownership of generating and maintaining a healthy pipeline of corporate clients, groups, and wellness seekers , and ensuring they have a seamless, high-quality end-to-end experience . This role is both strategic and operational\u2014 driving occupancy, revenue, and brand positioning , while personally owning client experience from first touch to final feedback .
Requirements
Sales & Business Development

Identify and target high-potential B2B and B2C segments:

Corporates (HR, L&D, CSR, and Admin heads)

Government departments

Event planners and offsite organizers

Wellness travel agencies, tour operators, and retreat curators

Develop and execute a focused outreach and sales strategy to convert leads into long-term clients

Proactively sell Invana\u2019s all-inclusive 5/10-day packages , including wellness programs, workshops, and corporate productivity modules

Build and nurture a robust pipeline through cold calling, referrals, networking, and industry events

Client Experience Ownership

Ensure every guest\u2019s journey\u2014 from inquiry to departure \u2014is smooth, personalized, and memorable

Act as the single point of contact for client groups, resolving issues swiftly and delightfully

Collaborate with internal teams (operations, culinary, housekeeping, wellness) to ensure every touchpoint delivers a premium experience

Gather and act on client feedback to continuously improve offerings

Marketing & Brand Visibility

Collaborate with the marketing team to craft tailored campaigns for corporate clients and wellness travelers

Launch seasonal promotions, partner tie-ups, and high-impact digital and offline activations

Ensure the Invana brand is positioned as India\u2019s leading residential wellness and productivity hub

Revenue & Performance Tracking

Use CRM and analytics tools to track leads, conversions, and occupancy trends

Share weekly/monthly reports with leadership on pipeline status, revenue forecasts, and key performance metrics

Align with revenue management to optimize pricing, capacity utilization, and client lifetime value

Ideal Candidate Profile

Minimum 3 years in Sales/Marketing roles within the hospitality, wellness, or experiential travel industry

Strong network and experience in dealing with corporate clients and event planners

Demonstrated ability to own customer experience end-to-end , not just sales closure

Familiarity with CRM tools, pipeline management, and structured reporting

Passion for wellness, hospitality, and building something new and premium

Entrepreneurial mindset with the ability to operate with autonomy

Bonus Traits

Experience launching or scaling a boutique wellness retreat, co-working retreat, or offsite property

Strong storytelling and presentation skills

Ability to balance hustle with hospitality\u2014a go-getter who is warm and grounded

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Inspiria Knowledge Campus

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Siliguri West Bengal

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General Manager (GM) Sales & Marketing, Invana