General Manager

Company Description

Devashish Hotel, located on the NH109 national highway, is a refined establishment situated 3 km from Haldwani railway station and 4 km from Haldwani Zoo Safari. The hotel offers unfussy rooms with complimentary Wi-Fi, flat-screen TVs, minibars, and tea and coffee-making facilities. Upgraded rooms and suites include sitting areas, with higher-tier suites providing separate living rooms. The hotel features a formal restaurant, a bar, and event space, and offers a railway station pick-up service.

Role Description

This is a full-time, on-site role for a General Manager at Devashish Hotel, located in Haldwani. The General Manager will oversee the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction. Responsibilities include managing staff, developing and implementing policies, ensuring regulatory compliance, overseeing financial performance, coordinating with other departments, and handling guest relations, events, and hospitality services.

Qualifications

• Proven experience in hotel management or a similar role
• Strong leadership, communication, and interpersonal skills
• Experience in staff management, customer service, and guest relations
• Knowledge of financial management, budgeting, and expense control
• Ability to develop and implement policies, procedures, and standards
• Familiarity with hotel management software and MS Office
• Excellent problem-solving and decision-making abilities
• Degree in Hospitality Management, Business Administration, or a related field
• Experience in event management and hospitality services
• Flexibility to work in shifts, including weekends and holidays