Duty Front Desk Associate

The Duty Front Desk Associate is responsible for delivering exceptional guest service by managing the front desk operations efficiently. This role involves handling guest check-in and check-out, responding to inquiries, resolving guest concerns, and coordinating with other departments to ensure a smooth and welcoming guest experience.

Key Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Maintain accurate guest records and update information in the system.
• Respond promptly to guest inquiries, complaints, and requests, ensuring guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Manage telephone calls, emails, and messages courteously and professionally.
• Handle billing, payments, and maintain proper cash/credit card procedures.
• Monitor lobby and front desk area to maintain cleanliness and order.
• Assist in managing room inventory and reservations when required.
• Follow all hotel policies, procedures, and safety regulations.

Key Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good problem-solving and multitasking abilities
• Proficiency in using hotel management software (PMS) and MS Office
• Ability to remain calm and professional under pressure
• Attention to detail and organizational skills

Prior experience in front desk or guest service roles is Required

Job Types: Full-time, Permanent

Pay: From ₹13,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person