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Stops Hospitality
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General Branch Manager

General Branch Manager

Stops Hospitality

6 - 10 years

12 - 16 Lacs

mysuru

Posted:1 month ago| Platform:

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Skills Required

housekeeping front office team management operational excellence hospitality management conflict resolution analytical stakeholder management operations service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

About goSTOPS -

goSTOPS is India's premier backpacker hostel chain, providing vibrant, affordable stays and experiences to the youth traveller
With a rapidly expanding network across the country, we re committed to making travel affordable, accessible, and unforgettable Join us as we shape the future of travel for the next generation!

ROLE OVERVIEW -

goSTOPS, India s fastest-growing backpacker hostel brand, is seeking an experienced and results driven General Manager (Branch Level) to lead property operations, strategic execution, and cross-functional team management in the North region
This is a senior leadership position responsible for ensuring operational excellence, enhancing guest satisfaction, and driving business performance across multiple hostel properties

Strategic and Operational Leadership -

Develop and execute branch-level operational strategies aligned with company vision and goals
Take complete ownership of multi-property operations to ensure smooth functioning and superior
Track and optimize branch performance through KPIs and operational reviews

Team Management -

Lead and mentor property-level managers and support staff across housekeeping, front office, Build a high-performance culture that fosters collaboration and accountability
Identify capability gaps and conduct regular training and team development initiatives

Guest Experience -

Ensure exceptional guest satisfaction by maintaining high service standards and proactively Personally handle escalations to protect the brand s reputation and ensure resolution excellence

Vendor and Stakeholder Management -

Manage third-party vendor relationships for timely and cost-effective service delivery
Liaise with internal stakeholders and resolve operational bottlenecks efficiently

Budget and Financial Management -

Oversee operational budgets for assigned properties, ensuring financial discipline and expenditure tracking
Identify cost-saving measures while maintaining service quality and guest experience
Support P&L accountability at the branch level

Compliance and Standards -

Ensure compliance with all regulatory requirements, safety protocols, and company policies
Conduct audits and enforce SOPs to ensure consistency and operational integrity across

Business Growth and Development -

Identify growth opportunities, improve occupancy rates, and optimize property-level performance
Collaborate with marketing and sales teams to implement region-specific guest acquisition

Minimum Qualification -

Bachelor's or Master s degree in Hospitality Management, Business Administration, or a related field (preferred)

Experience & Skills -

6-10 years of experience in hospitality management, preferably handling multi-property or branch-level operations
Proven leadership ability with experience in managing large, cross-functional teams
Strong analytical and decision-making capabilities with problem-solving and conflict-resolution skills
Financial acumen with expertise in budgeting, cost optimization, and P&L management
Excellent communication and interpersonal skills for managing guests, teams, and vendors

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Stops Hospitality

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General Branch Manager