GEM Operator

Job Title: GEM Operator

Department: Sales

Location: Nawada,  New Delhi

Job Summary

The GEM Operator is responsible for managing day-to-day operations on the Government e-Marketplace (GEM) portal. The role involves product listing, bid participation, order processing, documentation, and compliance as per GEM guidelines. The operator ensures timely submission of bids, accurate data entry, and smooth coordination between internal teams and government buyers.

Key Responsibilities

1. GEM Portal Management

• Create and manage seller/service provider profiles on GEM.
• Update company information, certifications, and compliance documents.
• Maintain catalogues, dashboards, and timely renewals on the portal.

2. Product & Service Listing

• Create and manage product/service listings with correct specifications.
• Upload images, specifications, pricing, and technical details.
• Ensure listings comply with GEM categories and standards.

3. Bid & RA Participation

• Search and identify relevant bids, tenders, and Reverse Auctions (RA).
• Prepare bid documents and submit quotations within deadlines.
• Track ongoing bids and participate in RA as required.
• Coordinate with internal teams for pricing, EMD, technical details, etc.

4. Order Processing

• Accept Purchase Orders (POs) from GEM portal.
• Coordinate dispatch, logistics, and delivery schedules.
• Update supply order status, generation of invoices, and tracking payments.

5. Documentation & Compliance

• Maintain all documents required for GEM such as GST, PAN, MSME, OEM authorization, etc.
• Ensure compliance with GEM rules and government procurement policies.
• Handle incident reports, GRN, warranty claims, and performance certificates.

6. Coordination & Communication

• Liaise with buyers for queries, technical clarifications, and order follow-up.
• Communicate with internal departments—sales, production, accounts, logistics.
• Report progress, bid status, and portal updates to management.

Required Skills & Qualifications

• Graduate in any discipline (BBA, B.Com, or similar preferred).
• 1–3 years of experience in GEM operations
• Strong knowledge of the GEM portal, bidding process, and government procurement.
• Proficiency in MS Excel, MS Office, and online documentation.
• Good communication and coordination skills.
• Attention to detail and ability to work under deadlines.

Additional Preferred Skills

• Knowledge of taxation (GST), invoicing, and basic procurement terms.
• Experience in tender documentation.
• Ability to analyse bids and compare competitor pricing.

Salary Range

• Based on experience and industry norms.