1166 Galileo Jobs - Page 45

Interview Coordination Recruiter Contact: Ms.Afreen Manzoor Phone Number: +91-9320613279 Availability: 11:00 AM 5:00 PM About the Role Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients. Job Overview: We are looking for an experienced Travel Support Agent with hands-on expertise in GDS Amadeus to join our dynamic team. If you have a passion for travel, strong communication skills (C1 level proficiency), and a background in flight and car rental bookings, this is a fantastic opportunity to grow your career in a fast-paced environment with excellent rewards. Key Responsibilities: Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Provide end-to-end travel assistance with a focus on customer satisfaction. Ensure accuracy in bookings and adhere to process and compliance standards. Maintain service levels in a rotational shift setup. Requirements: Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Strong communication skills with C1 level English proficiency. Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. Perks: Both side cabs (Pick and Drop) Monthly Incentives along with Salary Great Place to Work. Salary Upto - Negotiable base on last CTC . (No Bar for the right candidates)

Profile- Travel Specialist(International voice) Exp- 1-8 years Package upto- 4LPA To 8LPA Location- Bangalore Skills- Travel enquiries, Booking&Reservations,International Voice, Resolve issues. Anushika 9511159022 anushika.imaginators@gmail.com Required Candidate profile Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services.

We at Yatribiz Private Limited seeking a detail-oriented and customer-focused Domestic Travel Executive to manage and coordinate domestic travel arrangements for clients. The ideal candidate will have strong organizational skills, a good understanding of the Indian (or relevant national) travel landscape, and the ability to provide seamless, end-to-end travel solutions. Key Responsibilities: Plan and book domestic travel arrangements, including flights, trains, hotels, transportation, and tour packages. Handle travel inquiries via phone, email, or in person, and provide appropriate travel options that meet the client's needs and budget. Coordinate with airlines, hotels, and other service providers to ensure smooth travel experiences. Provide itinerary planning, ticketing, and visa (if applicable) assistance for domestic travel. Maintain accurate records of bookings, payments, and client details. Assist in resolving travel-related issues such as delays, cancellations, and rebookings. Stay up-to-date with domestic travel regulations, destinations, and travel trends. Provide after-sales support and follow up with clients to ensure satisfaction. Prepare travel quotations and invoices. Maintain strong client relationships and ensure a high level of customer satisfaction. Qualifications and Skills: Bachelor’s degree in Travel & Tourism, Hospitality, or a related field (preferred). Minimum 1–3 years of experience in domestic travel coordination or in a travel agency. Proficiency in travel software such as Amadeus, Galileo, or Sabre is a plus. Knowledge of domestic travel routes, destinations, and accommodations. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Ability to multitask and manage time effectively in a fast-paced environment. Customer-focused attitude with a problem-solving mindset. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Education: Secondary(10th Pass) (Preferred) Work Location: In person

Job TitleSales(International tour,Longhaul) Job Code HREQ2017/12/66 --> Job Location Kolkata Experience 3-7 years Gender Male Job Details Candidates have to sell international tour package.It will be B to C sales.Minimum 3 years experience required. Salary Per Year 30-35k/month Apply Now

Apply now » .buttontext67bbcd0b84b126cf a{ border1px solid transparent; } .buttontext67bbcd0b84b126cf a:focus{ border1px dashed #00a3e0 !important; outlinenone !important; } Currently at TechnipFMC? Apply here. Travel Lead Location: Hyderabad, IN #job-location.job-location-inline {displayinline;} Employment type: Employee Place of work: Office Offshore/Onshore: Offshore .buttontext3b34abe12d83182e a{ border1px solid transparent; } .buttontext3b34abe12d83182e a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } .buttontexta77353c8ab1a0824 a{ border1px solid transparent; } .buttontexta77353c8ab1a0824 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go. Job Purpose The Travel Lead will be responsible for overseeing and managing all travel-related activities within the organization at TechnipFMC India. This includes developing and implementing travel policies, providing guidance and training to employees, setting up efficient processes, monitoring and controlling travel costs, and serving as the subject matter expert (SME) for all travel-related matters. You are meant for this job if: Develop and Implement Travel PoliciesCreate, update, and enforce travel policies to ensure compliance and cost-effectiveness. Guidance and CommunicationProvide clear guidance and communication to employees regarding travel policies and procedures. TrainingConduct training sessions for employees on travel policies, booking procedures, and best practices. Process ManagementEstablish and maintain efficient travel booking and approval processes. Cost Monitoring and ControlMonitor travel expenses, identify cost-saving opportunities, and implement measures to control travel costs. Vendor ManagementNegotiate contracts and manage relationships with travel service providers. Travel SupportProvide support and assistance to travel POC’s/admins with travel-related inquiries and issues. Will take care of hotel booking Reporting and AnalysisGenerate reports on travel expenses and trends, and provide insights to senior management. ComplianceEnsure compliance with all relevant regulations and company policies. Continuous ImprovementContinuously evaluate and improve travel processes and policies. Event ManagementManaging all aspects of senior management & large events Qualifications & Experience: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Proven experience as a Travel Lead/Manager or in a similar role. Strong knowledge of travel management processes and best practices. Excellent communication and interpersonal skills. Experiencein international travel, flight booking, visa process, flight routing Transit visa 6-10years experience and above Seaman book process Experience in CWT, IATA, Galileo is a plus Skills .buttontextb2a1d6d26c880f7c a{ border1px solid transparent; } .buttontextb2a1d6d26c880f7c a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture. TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain. Learnmore about TechnipFMCand find other open positions by visiting ourCareer Page. Follow us onLinkedInfor company updates. Date posted: May 7, 2025 Requisition number: 13016 Apply now »

We are hiring for multiple profiles : 1. US Travel Sales PPC and Meta Calls (Eng/Span) - 50k-70k 2. US Travel Customer Service - Up to 45k 3. US Travel Quality Analyst - Up to 45k 4. UK Travel Sales - Up to 55k 5. Telecom Sales - Up to 40k

Minimum 6 months of Amadeus Tools Salary Upto 40k ctc + 15k incentives 24/7 shifts/ 5 days Working 2 days week off/ Rotational Shift/off Both sides cabs gurugram loction Required Candidate profile Interested candidate contact Send me your resume as soon as possible call and whatsapp - 9821737888 HR Rashi yadav Email - Rashi.skills21@gmail.com

Travel Specialist Min exp 1 yrs in travel (Good knowledge of travel booking systems and online travel platforms) GDS Amadeus tool is mandatory Upto 9.5 lpa Call:9953984389 mansikohliimaginator@gmail.com Immediate Joiner Required Candidate profile Handle booking and reservation requests for flights, hotels, and other travel-related services. Strong problem-solving and decision-making abilities.

Min 1-year experience in international Travel Sales Process Into PPC campaign (Voice Process) Need only immediate joiner with Travel sales exp(PPC call and US Hotel /Cruise/ Flight sales experience is required} call / whatsapp - 8512850830 Required Candidate profile Interested Call priyanka or Whstsapp @8512850830 Working Days:5 days Both Side Cab + Meal delhi / noida / gurgaon

WE ARE HIRING FOR TOP NOTCH MNC 5 DAYS WORKING BOTH SIDE CAB ROTATIONAL SHIFT SALARY UP TO 37K INHAND 1 YEAR EXPERIENCE REQUIRED CONTACT 9971235034 KAPIL HR

Role & responsibilities The job responsibility will be taking inbound calls, converting the leads into sales, and providing outstanding customer service to international air travellers. fluent communication skills English/Hindi/Punjabi any reginal language, Active Listener, rapport Build with customer. GDS Knowledge. Travel Sales experience is mandatory. Self Motivate to do work. Preferred candidate profile Travel Sales experience with GDS Knowledge. Fluent English. Self Motivate Perks and benefits Salary Plus Incentive . Fresher With Travel Qualification can also Apply. Australian Process Day shift Morning shift Rotational shift

We're Hiring: International Travel Consultant 📍 Location: MG Road, Kochi About Us: At Gokhair Holidays, we craft unforgettable travel experiences for our clients across the globe. We specialize in international holidays, tailored tours, and exceptional customer service. We are now expanding our team and looking for a passionate and experienced International Travel Consultant to join us! Key Responsibilities: 1. Design and customize international travel itineraries based on client preferences and budgets 2. Handle bookings for flights, hotels, transfers, tours, and travel insurance 3. Provide expert advice on travel regulations, visa processes, and destination-specific requirements 4. Respond promptly to inquiries and follow up with clients to ensure satisfaction 5. Stay updated on travel trends, promotions, and destination information 6. Collaborate with suppliers, DMCs, and partners to deliver the best deals and experiences 7. Ensure accurate documentation, invoicing, and post-sales support Requirements: 1. Proven experience (2+ years) as a Travel Consultant, preferably with a focus on international travel 2. Knowledge of major global destinations, travel software (like Amadeus/Galileo), and visa processes 3. Excellent communication and interpersonal skills 4. Strong organizational and multitasking abilities 5. Customer-focused attitude with a passion for travel How to Apply: Think you're the right fit? Send your resume to hr@gokhair.com or message us directly here on LinkedIn. Let’s help the world travel better together.

About the Role As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing exceptional travel advice and service. The EMTRoyale Consultant embodies our values of Creativity, Curiosity, Customer Focus, and Continuous Improvement, driving innovative solutions that meet the elevated expectations of our discerning clients. Role & responsibilities: Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the client's needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industry's trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile: Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

About the Role: As an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine Role & responsibilities: Multi-Regional Customer Support : Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats. Customized Travel and Accommodation Planning : Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication : Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution : Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management : Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability : Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge : Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website. Feedback Collection and Analysis : Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Sales and Promotion : Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation. Team Collaboration : Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement. Preferred candidate profile: Experience : At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification : Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills : Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills : Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills : Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency : Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity : Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility : Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail : High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus : A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: • Hiring: Hiring candidates as per client and process requirement on all communication parameters • Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. • Detailed daily New Hire training review • Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately • Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly • Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. • Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients • Coordination: Conduct interventions during process training and nesting • TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: • Excellent written and verbal communications. Bilingual in English and German • Should be willing to work in 24*7 environment, (5 days) • Should be willing to work in non-weekend offs • Proficiency in MS office • Travel ready Work Experience: • Travel Experience: +3 Years • Training Experience: Should have sound understanding of the training function and should have spent +2years in training department • Corporate travel experience Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.

Travel Specialist Skill-Travel Exp,Visas,Travel Info,Galileo,GDS,Amadeus,Flight Booking,Hotel Booking,Voice Process,Reservation Exp-4-8Yrs In Travel Voice PKG Upto-9.5 LPA Loc-Bangalore NP- Imm-30 Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Travel Exp, Travel Booking, Visas, Travel Information, Galileo, GDS, Flight Booking, Hotel Booking, Travel Related Service, International Voice ,Hotel Booking, Voice Process,Reservation

Job Summary: As a Travel Sales Executive, you will be responsible for converting travel inquiries into bookings, providing expert advice on destinations, and creating tailored travel itineraries. Your passion for travel and strong sales ability will help deliver exceptional service and achieve sales targets. Key Responsibilities: Promote and sell travel packages including flights, hotels, tours, and travel insurance Understand customer needs and provide expert recommendations and customized itineraries Respond to inquiries via phone, email, and chat in a professional and timely manner Maintain up-to-date knowledge of travel products, destinations, and industry trends Achieve and exceed individual and team sales targets Build and maintain strong relationships with clients to encourage repeat business and referrals Coordinate with suppliers and partners to ensure smooth travel arrangements Handle bookings, cancellations, rebookings, and changes as per client requests Requirements: Proven experience in travel sales or a similar role in the travel industry Excellent communication and interpersonal skills Strong sales and negotiation abilities Proficiency in using travel booking software (e.g., GDS systems like Amadeus, Galileo, Sabre) Knowledge of global travel destinations and trends Ability to work in a fast-paced environment and handle multiple clients Customer-focused with a high level of professionalism Flexibility to work weekends or evenings if required Preferred Qualifications: Diploma/Degree in Travel, Tourism, Hospitality, or a related field Multilingual abilities are a plus Familiarity with visa processes and international travel regulations Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Application Deadline: 31/05/2025

Min exp 1 year in travel inquiries and provide personalized recommendations GDS tool is mandatory Package upto 9.5 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Required Candidate profile Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services.

We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in

Call/Whats app CV 8368904214 Experienced Travel Sales Consultant PPC/Meta Calls Min 1 year travel sales experience mandatory Location-Gurgaon/Delhi/Noida Salary upto 70K + Lucrative Incentives immediate joiner Required Candidate profile Call/whats app cv 8368904214 Referrals Appreciated !!!! Referrals Appreciated !!!! Referrals Appreciated !!!!

Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914 HR SONU CHAURASIYA

Hiring for Multiple Chat/Backend Process in MNC's -: 1)Excellent Coms Fresher - 21 K In Hand 2)Excellent Coms Exp. - 50 K In hand (Gurgaon/Gwal Pahari) Day Shift for Female Comfortable with Rotational Shift and Weeks Off Need Excellent Coms Required Candidate profile Interested candidate contact Send me your resume as soon as possible 9220258914

Travel process / Customer Support / International days working 2 days week off rotational shift // off both side cabs salary upto 32k in hand graduation is mandatory Required Candidate profile Job Hiring all Updates Check YouTube YouTube Channel - Sonu Chaurasiya Contact HR Sonu Chaurasiya 9220258914(WhatsApp) Skill Seekers consultancy

Role & responsibilities Job description We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Customer Support Executive. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at quaemah.zafar@nlbtech.in

Role & responsibilities Need to apply and get the required visa within the TAT Need to do the sign on and Sign off formalities before the vessel sail out from the Particular port Need to maintain all the reports up to date properly Need to update daily works to the department manager which we done for the Entire day Need to send all the reports by daily basis (Visa Tracker, Business visa Master, Ticket Tracker, Cab Tracker) Without the Cost Center (Vessel name) we are not suppose to do any Visas and Travel arrangements except my Travel Manager approval Preferred Candidate Profile Any Graduation with Travel & Ticketing Industry Background. Ready to work in Rotational Night Shift(Work from home is Available for Night Shifts) How to Apply Interested Candidate can share their CV to karthick.balu@synergyship.com