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NLB Services
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Hiring Travel Agent - (Backend Operations )

Hiring Travel Agent - (Backend Operations )

NLB Services

1 - 6 years

2 - 3 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

Travel Process Ticketing Ticket Booking IATA Rescheduling Travel Agent Activities International Ticketing Amadeus Domestic Ticketing Worldspan Airline Process Airlines GDS Sabre Airline Ticketing Cancellation Air Ticketing Galileo

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at pooja.tiwari@nlbtech.in

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Hiring Travel Agent - (Backend Operations )