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Customer Support Executive- Travel Process- Blended

Customer Support Executive- Travel Process- Blended

NLB Services

1 - 3 years

2 - 3 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

Ticket Booking GDS Galileo International Ticketing Amadeus Domestic Ticketing Airlines Travel Process Cancellation Air Ticketing Worldspan Airline Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Job description We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team. Customer Support Executive. Role & Responsibilities Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs Coordinate with internal teams to resolve issues within timelines Maintain proper documentation of customer interactions Ensure customer satisfaction and maintain professional communication at all times Follow escalation procedures as needed Candidate Eligibility Criteria Education: Graduation in any stream Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory) Skill Set: Excellent English communication (B2 level or above) Process Type: Email Support only Shifts: 24x7 Rotational (must be open to night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM) Process Operating Hours: 7:00 AM to 12:00 AM Preferred Candidate Profile Prior experience in airline or travel domain support Ability to work under pressure in a fast-paced environment Strong problem-solving and interpersonal skills Familiarity with CRM tools and email platforms Willingness to work in rotational shifts including weekends and holidays Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at quaemah.zafar@nlbtech.in

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NLB Services

nlbservices.com

Information Technology and Services

Phoenix

51-200 Employees

227 Jobs

Key People

Nand Lal Bhagat

Founder & CEO
James Smith

Chief Operating Officer
Sarah Johnson

Chief Technology Officer

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Customer Support Executive- Travel Process- Blended

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Customer Support Executive- Travel Process- Blended

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