Fulltime _Technical Support Representative_Ec0 Space, Bangalore

Job Description

Respond promptly and professionally to customer inquiries via email, chat, and phone. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Diagnose and troubleshoot technical issues related to our platform, courses, and resources. Understanding of company products, services, and policies. Provide step-by-step guidance to users on problem resolution. Educate users on platform features, functionalities, and best practices. Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution. Keep records of all conversations in our CRM in a comprehensible way. Collaborate with internal teams to address and escalate technical issues as needed. Gather user feedback on their experience and communicate insights to the development team. Identify recurring issues and contribute to continuous improvement efforts. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures.