Front Office Team Leader _ HIEX Greater Noida

Job Summary

Front Office Team Leader

Key Responsibilities Guest Experience & Operations

• Deliver a warm and efficient check-in and check-out experience.
• Acknowledge IHG One Rewards members and returning guests.
• Handle reservations, inquiries, and upselling opportunities.
• Assist guests with billing, information, complaints, and special requests.
• Ensure accurate room assignment, key control, and cashiering.
• Monitor lobby operations and guest flow to maintain smooth service.
  

Team Leadership

• Supervise and support the Front Office Associates during shifts.
• Conduct on-the-job training for brand standards and guest service skills.
• Ensure grooming standards, discipline, and SOP compliance.
• Coordinate with Housekeeping, Security, Engineering and F&B for daily operations.
  

Brand Standards & Compliance

• Follow HIEX and IHG service standards, True Hospitality behaviours, and safety guidelines.
• Maintain accurate records, reports, and shift handovers.
• Ensure adherence to cash handling policies and audits.
  

Problem Solving & Guest Recovery

• Act as a key escalation point for guest issues and ensure timely resolution.
• Anticipate guest needs and address concerns proactively.
• Maintain strong communication with management for service issues and improvements.
  

What We Need From You

Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to handle guest issues with confidence and empathy.
• Good knowledge of PMS (Opera/Concerto preferred).
• Leadership and team coordination abilities.
• Smart, professional grooming and positive attitude.
  

Qualifications

• Graduate in Hospitality / Any discipline.
• Minimum 1–2 years of Front Office or Guest Service experience; 6 months+ supervisory experience preferred.
• Tech-savvy, with basic proficiency in computers and billing operations.
• Flexible to work rotating shifts, weekends, and holidays.
  

Physical Requirements

• Ability to stand for long hours.
• Ability to lift/push objects up to 23 kg when required.
  

What We Offer

Duty Meals

5-Day Working

IHG Room Rate Discounts Worldwide

IHG F&B Discounts

How To Apply

• Hr@hiexpress.co.in