Front Office Supervisor

Front Office Supervisor

Location: Toshali Sands Resort,Puri
Department: Front Office
Reports To: Front Office Manager / Assistant Front Office Manager

Job Summary:

We are looking for a dedicated and customer-focused Front Office Supervisor to oversee daily front desk operations. The ideal candidate will ensure smooth guest experiences, supervise the front office team, and maintain high service standards in line with hotel policies.

Key Responsibilities:

• Supervise daily front desk operations, including guest check-in, check-out, and room allocation.
• Lead, guide, and train Front Office Associates in guest handling and service delivery.
• Monitor staff grooming, discipline, and adherence to hotel SOPs and standards.
• Handle guest requests, queries, and complaints with professionalism and efficiency.
• Coordinate with Housekeeping, F&B, Engineering, and other departments for seamless guest service.
• Oversee reservations, room inventory, rate control, and guest folios as needed.
• Ensure accurate cash handling, billing, and audit procedures at the front desk.
• Conduct shift briefings, allocate tasks, and support scheduling and duty rosters.
• Assist the Front Office Manager in preparing reports and evaluating team performance.
• Perform additional duties assigned by management as required.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong leadership and team-handling ability.
• Customer-focused with a problem-solving mindset.
• Knowledge of hotel PMS/reservation systems (preferred).
• Ability to multitask and work in rotational shifts.

Qualifications:

• Graduate/Diploma in Hotel Management (preferred).
• 1–3 years of experience in Front Office operations; supervisory experience is an advantage.
• Freshers with strong communication and leadership skills may also be considered.

Benefits:

• Accommodation, meals, incentives, growth opportunities, etc

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.07 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Puri District, Orissa: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Expected Start Date: 12/12/2025