Front Office Supervisor

Role Overview: As a Front Office Supervisor at Hotel Gwen By Rivido in Bengaluru, your main responsibility will be to oversee the front desk operations and lead the front office staff in providing exceptional customer service. You will play a crucial role in managing reservations, performing receptionist duties, and ensuring high standards of guest satisfaction. Collaboration with other departments to maintain seamless operations and uphold superior guest experiences will also be a key aspect of your role. Key Responsibilities: - Oversee front desk operations and lead the front office staff - Manage reservations and ensure accurate booking systems - Perform receptionist duties with efficiency and professionalism - Maintain high standards of guest satisfaction through excellent customer service - Collaborate with other departments to ensure seamless operations - Uphold superior guest experiences through effective communication and problem-solving skills Qualifications Required: - Possess supervisory skills to effectively lead the front office team - Proficiency in receptionist duties and front desk operations - Strong customer service abilities to guarantee guest satisfaction - Experience in reservation management and booking systems - Excellent communication skills, both verbal and written - Ability to thrive in a dynamic, fast-paced environment - Prior experience in the hospitality industry would be advantageous - Bachelor's degree in Hospitality Management or a related field preferred,