Front Office Supervisor

The ideal candidate for this role must have hotel experience and will be responsible for assisting the Front Office Manager in the daily operations of the front desk. This includes supervising front office staff, ensuring guest satisfaction, and maintaining hotel standards. As a supervisor, you will need to exhibit strong leadership qualities, excellent organizational skills, and a dedication to providing exceptional guest experiences. Your role will involve acting as a point of contact for both guests and staff, resolving any issues that may arise, and ensuring the smooth and efficient operation of the front office. Your key responsibilities will include: Staff Supervision & Training: - Supervising, training, and motivating front desk agents, bell staff, and other front office personnel. - Assisting in scheduling shifts and managing breaks to ensure adequate coverage. - Conducting on-the-job training for new hires and providing ongoing coaching and feedback to existing staff. - Monitoring staff performance to ensure compliance with hotel policies and procedures. - Assisting in performance evaluations and taking disciplinary actions when necessary. - Creating a positive and collaborative work environment. Guest Services & Relations: - Welcoming and registering guests, assigning rooms, and issuing room keys. - Handling guest check-ins and check-outs efficiently and courteously. - Addressing guest inquiries, requests, and complaints promptly and professionally, escalating to management when needed. - Ensuring all guest requests are met with a high level of service. - Maintaining a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information to guests. - Anticipating guest needs proactively and offering personalized service. - Managing special requests, VIP arrivals, and group check-ins. Communication & Coordination: - Effectively communicating with other departments (Housekeeping, F&B, Maintenance, Sales) to ensure seamless guest service. - Relaying important information and updates to front desk staff. - Attending departmental meetings and contributing to operational improvements. - Preparing and submitting daily reports to the Front Office Manager. Administrative Duties: - Assisting with inventory control of front office supplies. - Handling incoming and outgoing mail and faxes. - Performing other administrative tasks as assigned by management. - Ensuring compliance with all hotel and brand standards, as well as health and safety regulations. This is a full-time position with benefits such as cell phone reimbursement, provided food, and paid sick time. The work schedule is on day shift, and a minimum of 1 year of hotel experience is required. Proficiency in English is required, and knowledge of Hindi is preferred. The work location is in person.,