Company Description Wayanad Silverwoods Resorts is the finest luxury resort in Wayanad, Kerala, offering exclusive and elegant accommodations amidst lush green woods. The resort provides traditional hospitality inspired by the rich Keralite culture, ensuring a mesmerizing experience for guests seeking luxury and charm. Role Description This is a full-time, on-site Front Office Supervisor role located in Wayanad. The Front Office Supervisor will be responsible for supervising front desk operations, overseeing receptionist duties, providing exceptional guest service, managing reservations, and ensuring effective communication within the front office team. Qualifications Supervisory Skills Receptionist Duties Guest Service and Communication skills Experience in reservations management Excellent interpersonal and organizational skills Ability to multitask and work in a fast-paced environment 2-3 years experience in the hospitality industry is a plus High school diploma or equivalent required, Bachelor's degree preferred Show more Show less
Responsible for managing the Resort's IT infrastructure including systems, networks, software and hardwares. Manage and maintain Resort management systems including PMS, POS, and other hotel software. knowledge about EPABX and cable TV wifi system. implement technology solutions to enhance guest experience such as mobile check in, digital signage and high speed internet access. trouble shoot technical issues and provide support to hotel staffs and guest. ensure network security and data protection including compliance with industry standard and regulation
You will be joining Wayanad Silverwoods Resorts as a Front Office Supervisor, a full-time position based in Wayanad, Kerala. Your primary responsibility will involve supervising front desk operations, overseeing receptionist duties, providing exceptional guest service, managing reservations, and ensuring effective communication within the front office team. To excel in this role, you should possess supervisory skills, be well-versed in receptionist duties, exhibit strong guest service and communication skills, have experience in reservations management, and demonstrate excellent interpersonal and organizational abilities. The ability to multitask and thrive in a fast-paced environment is essential. While not mandatory, having 2-3 years of experience in the hospitality industry would be an advantage. A high school diploma or equivalent is required, with a Bachelor's degree being preferred. Join us at Wayanad Silverwoods Resorts to be part of a team dedicated to providing exclusive luxury accommodations and traditional Keralite hospitality amidst the serene beauty of Wayanad.,