Front Office Supervisor

Job Summary

The Front Office Supervisor oversees the daily operations of the front desk to ensure efficient guest service delivery. The role involves supervising associates, managing guest check-ins and check-outs, resolving issues, and maintaining smooth coordination with other departments to enhance guest satisfaction and uphold hotel standards.

Key Responsibilities

• Supervise and support the Front Office Associates during daily operations.
• Ensure smooth check-in and check-out procedures for all guests.
• Handle guest complaints and service recovery promptly and professionally.
• Maintain accurate room status, guest records, and billing information.
• Coordinate with housekeeping and maintenance departments regarding room status and guest requests.
• Assist in training, mentoring, and motivating front office team members.
• Monitor and ensure adherence to hotel policies, standard operating procedures (SOPs), and service standards.
• Conduct shift briefings, assign tasks, and ensure adequate staffing levels.
• Review daily occupancy, arrivals, departures, and special guest requests.
• Manage cash handling, billing, and credit procedures efficiently.
• Prepare daily reports and communicate key operational information to management.
• Promote hotel facilities and upsell rooms and services to maximize revenue.

Skills & Qualifications

• Diploma or Degree in Hotel Management or equivalent.
• Minimum 2–3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems (PMS) and MS Office.
• Well-groomed, professional appearance, and customer-oriented attitude.
• Ability to handle pressure and multitask effectively in a fast-paced environment.

Work Conditions

• Must be flexible to work shifts, weekends, and holidays.
• High guest interaction role requiring a friendly and approachable demeanor.
• Standing for extended periods during shift hours.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person