Front Office Supervisor

Roles & Responsbilities:

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful, and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Cross Check all billing instructions are correctly updated .
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Keys & Skills:

• A degree or Diploma in Hospitality Management is an asset or a graduate’s bachelor’s degree and/or diploma in hotel or other related field.
• Minimum 1 to 2 years work experience as Front Office Associate / Front office cashier in a hotel.
• IDS Next Software Knowledge.

Job Type: Full-time

Pay: ₹17,200.00 - ₹18,500.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work in Hotel Industry: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person