Front Office Assistant

Job Summary

The Front Office Associate is responsible for providing exceptional guest service at the reception desk. This role ensures smooth check-in/check-out, handles guest queries and complaints, manages reservations, and coordinates with other departments to ensure a pleasant stay for all guests.

Key Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle check-in and check-out procedures efficiently.
• Manage reservations, cancellations, and room allocations.
• Answer and direct phone calls, emails, and guest inquiries.
• Maintain updated records of guests, room availability, and billing information.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints with courtesy, and escalate to supervisors if needed.
• Ensure accurate cash handling and maintain shift reports.
• Coordinate with housekeeping and other departments for smooth operations.
• Uphold hotel policies, safety, and security standards at all times.

Skills & Qualifications

• Graduate / Diploma in Hotel Management preferred.
• Prior experience in front office or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Knowledge of hotel reservation systems (PMS) is desirable.
• Proficiency in MS Office and basic computer skills.
• Pleasant personality, well-groomed, and professional demeanor.

Work Conditions

• Flexible to work in shifts (morning, evening, night).
• Standing for extended periods at the reception desk.
• Interaction with international and domestic guests.

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person