Front Office Receptionist

Position: Front Office Receptionist

Location: Sector-18B, Dwarka, Delhi (Onsite)

Salary: ₹18,000 per month

Reporting To: Center Manager / Admin Head

Job Summary:

The Front Office Receptionist is the first point of contact for parents, children, and visitors at the child development center. The role requires a friendly, organized, and proactive individual who ensures smooth front desk operations while maintaining a welcoming and safe environment for all.

Key Responsibilities:

Greeting and Reception:

• Warmly welcome parents, children, and visitors upon arrival.
• Answer and direct incoming calls to the appropriate staff or department.
• Provide information about the center’s programs, policies, and services.

Administrative Support

• Maintain accurate records of child and staff attendance.
• Schedule appointments for parents and manage the center’s calendar.
• Handle incoming and outgoing mail and couriers.
• Prepare and distribute daily sign-in/out sheets for classrooms.

Customer Service

• Address inquiries and resolve minor issues promptly.
• Escalate complex concerns to the relevant supervisor.
• Ensure a high level of customer satisfaction through effective communication.

Office Management:

• Keep the reception area clean, organized, and presentable.
• Monitor and replenish office supplies as needed.
• Assist in organizing and filing documents and records.

Safety and Security

• Monitor lobby activity to ensure no child leaves the center without an authorized adult.
• Follow center policies for visitor check-in and pick-up/drop-off procedures.

Data Entry and Record Keeping:

• Maintain up-to-date records of children, staff, and visitors.
• Input data into digital systems as required.

Team Support:

• Collaborate with teachers, caregivers, and other staff to ensure smooth operations.
• Assist with special projects and tasks as assigned by management.

Required Qualifications:

• Education: High school diploma or equivalent; graduation preferred.
• Experience: 6 months to 1 year in a receptionist or front office role (freshers with strong communication skills may also apply).

Skills:

• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in MS Office (Word, Excel).
• Strong organizational and multitasking abilities.
• Friendly, patient, and customer-focused attitude.
• Ability to work well with children and parents.
• Other: Must be reliable, punctual, and willing to work onsite in Sector-18, Dwarka.

Application Instructions:

Interested candidates should submit their resume.

Note: Only shortlisted candidates will be contacted for an interview.