Front office operations executive: Duty Manger

The Front Office Executive / Duty Manager is responsible for overseeing front office operations during assigned shifts, ensuring exceptional guest service, smooth daily operations, and adherence to hotel standards. The role requires hands-on experience in the hotel industry, strong leadership skills, and the ability to handle guest relations, staff supervision, and operational challenges effectively.

Key Responsibilities

Front Office Operations

• Oversee daily front office operations including reception, guest check-in and check-out
• Ensure accurate room allocations, billing, and cash handling
• Monitor room status, occupancy, and coordination with housekeeping
• Ensure adherence to standard operating procedures (SOPs)

Guest Relations & Service Excellence

• Welcome guests and ensure a high level of guest satisfaction
• Handle guest complaints, special requests, and service recovery professionally
• Ensure VIP, group, and repeat guest requirements are met
• Promote hotel facilities and services to enhance guest experience

Duty Manager Responsibilities

• Act as the Duty Manager during assigned shifts and represent hotel management
• Handle emergency situations and operational issues efficiently
• Coordinate with all departments (Housekeeping, F&B, Maintenance, Security)
• Ensure smooth hotel operations during night shifts, weekends, or peak periods

Team Supervision & Training

• Supervise front office associates and ensure proper grooming and conduct
• Assist in staff scheduling and shift management
• Train and guide front office staff to maintain service standards
• Monitor staff performance and provide feedback

Revenue & Administrative Duties

• Upsell rooms and hotel services to maximize revenue
• Ensure correct posting of charges and settlement of guest accounts
• Prepare shift reports, occupancy reports, and handover notes
• Ensure compliance with company policies and brand standards

Qualifications & Experience

• Bachelor’s degree or diploma in Hotel Management or Hospitality
• Minimum 3–6 years of experience in the hotel or resort industry, with at least 1–2 years in a supervisory or duty manager role
• Strong operational knowledge of front office functions

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong leadership and problem-solving abilities
• Guest-focused attitude with service recovery skills
• Proficiency in PMS systems (e.g., Opera, IDS, or similar)
• Good knowledge of room inventory management and reservations
• Ability to work flexible shifts, including nights and holidays
• Professional appearance and positive attitude

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person