Front Office Manager

About ZoloStays:

ZoloStays is India’s leading co-living and hospitality brand, transforming the way people live and stay across cities. From curated student housing and vibrant hostels to premium hotels and vacation homes, Zolo offers comfort, convenience, and community – all under one roof. With a presence across multiple cities and a strong tech-enabled platform, we are redefining the standards of modern-day living and hospitality.

About Z Hotels (A ZoloStays Business Vertical):

Z Hotels is our premium hospitality vertical, specifically designed for corporate and business travelers. Built for convenience, professionalism, and top-tier comfort, Z Hotels focuses on offering:

● Central locations for easy access

● Professional service staff

● High-speed internet and work-friendly rooms

● Hygienic and well-curated dining experiences

Whether it’s a short business trip or a long work assignment, Z Hotels is where business meets comfort.

Key Responsibilities:

● Oversee day-to-day operations across Front Office, F&B, Housekeeping, and Guest Services

● Ensure exceptional guest experiences and swift issue resolution

● Drive SOP compliance, hygiene standards, and service protocols

● Coordinate cross-functionally to ensure seamless property operations

● Monitor property occupancy, revenue, and cost efficiency

● Train and manage staff, enabling performance and upskilling

● Vendor and inventory management for optimal resource use

● Generate regular performance reports and operational dashboards

Skills / Qualification:

● 4–6 years of hotel operations experience

● Background in Front Office or F&B is a must

● Strong communication and team leadership skills

● Customer-first approach with a problem-solving mindset

● Hands-on experience with hotel PMS and POS systems

● Ability to thrive in a fast-paced and evolving environment