Front Office Manager

As the Front Office Manager, you will play a crucial role in ensuring a seamless and guest-centric experience from arrival to departure at the hotel. Your responsibilities will include overseeing front desk operations, reservations, concierge services, and guest services to deliver exceptional service. Key Responsibilities: - Supervise daily operations of the front desk, reservations, concierge, and guest services departments. - Ensure smooth check-in/check-out processes and promptly address any guest concerns. - Train, schedule, and supervise front office staff to maintain high performance and professional conduct standards. - Monitor room availability, occupancy, and revenue targets in collaboration with the reservations team. - Uphold excellent guest service standards and efficiently resolve guest issues in a professional manner. - Maintain accurate billing, cashiering, and audit procedures. - Coordinate with housekeeping, maintenance, and other departments to meet guest requirements. - Generate reports on occupancy, revenues, staff performance, and guest feedback. - Enforce hotel policies, safety procedures, and service protocols. - Set an example in customer service and grooming standards for the team. Qualifications Required: - Previous experience in front office or guest service management. - Strong communication and leadership skills. - Ability to work in a fast-paced environment and handle multiple tasks effectively. - Proficiency in English is required. The company offers food benefits for this full-time position with day, morning, night, and rotational shifts. The work location is in person, and the application deadline is 20/05/2025.,